Are you passionate about leveraging cutting-edge technology to solve complex problems and drive business success?
Do you thrive in a dynamic environment where your expertise can make a significant impact?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About our Team
The solution Experts are part of the Special Operations team within the Professional Services Group. Our DNA is to support other teams and customers when our expertise is required, to pioneer complex technical and functional topics and to help the Product team to shape future products. We are autonomous individuals working in team and we thrive to grow the group knowledge. We are global.
About the Role
The Solution Expert has domain expertise of Firco Enterprise products solutions. The Solution Expert has three key responsibilities within Professional Services. They provide guidance and assistance on key implementation projects and escalations. They ensure knowledge is shared across all teams globally and develop and maintain the standard of materials used during projects. They also provide feedback and guidance to Product Team on common use of our product by clients.
Responsibilities
Customer Focus
Deep understanding of customer needs and problems
Understand the market and broader trends
Responsive to customer needs
Actively demonstrate thought leadership and market insights to benefit customers
Understand and promote the unique benefits of our products and services to delight existing and potential customers
Use a wide variety of internal and external networks, to provide the best thinking and solutions for customers
Build trust and commitment with a broad range of customers
Foster a mind-set in others where they are encouraged to put customers first
Establish strong customer relationship, understand their business, and issue affecting their marketplace
Seek, and act on, customer feedback and to improve my performance and their experience
Put customer relationships first; going beyond my day-to-day work to delight customers
Take responsibility for positively resolving customer issues
Work closely with Product Teams to provide feedback from the field and enhancement requests
Analysis & Decision Making
Make decisions based on knowledge, data and experience
Understand a situation by breaking it down into constituent parts
Find and interpret data to improve understanding from a variety of sources
Make logical links to spot gaps
Take into account business and broader strategic factors when looking at options
Creatively integrate different data, ideas and perspectives that may come from unrelated sources
See patterns and trends recognizing when similar situations are recurring and make connections that are not obvious to others
Look business wide to understand underlying problem causes and solutions
Make reasoned decisions to complex problems, despite incomplete or ambiguous information
Take responsibility for producing long term solutions rather than quick fixes
Business Delivery
Drive towards highest standards of delivery
Set and meet standards of excellence
Clear understanding of the commercial aspects of our business and the broader business environment
Act as a role model in demonstrating a passion for outstanding business results
Translate my own and others ideas and suggestions into practical actions that improve business performance
Challenge activities or projects that seem to have no clear business purpose, or which create barriers to deliver in an appropriate way
Network with my internal and external stakeholders to identify ways to improve our business delivery
Review business results regularly and initiate actions to improve business performance
Respond positively to change or unforeseen circumstances and adopt actions appropriately, even if difficult to do so
Identify opportunities for generating revenue or improving our business offerings
Strong communication skills internal/externally
Innovation & Creativity
Challenge existing practices to improve business performance
Learn from experimentation, new ideas and insights
Work proactively with others to come up with new or creative ideas
Encourage others to develop confidence in their new ideas and have the courage to develop them for implementation
Show good judgement and confidence in taking calculated risks when deciding which new ideas to support, that have a measurable positive impact on customers
Review existing systems and processes to identify ways to improve or simplify themLook for innovative ideas and approaches used elsewhere to improve what we do in my part of the business
Draw out creative ideas from others and link them together
Take action to implement, monitor and review new ideas and suggestions
Requirements
Build, develop and continuously improve our professional expertise
Embrace and apply the best tools, technologies and professional knowledge
Share our expertise and knowledge
Demonstrate a passion for leading edge professional development and actively encourage and nurture others
Strive to be recognized as a subject matter expert within the business and by external customers
Use personal networks of contacts within and outside the business to share professional knowledge
Actively encourage and enable others to extend their skills and knowledge in their professional area
Expert level knowledge of 1 or more Products
Strong knowledge of other Products
Technical Skills
Understand technology and platforms, including Cloud
Leverage software tools
Industry Understanding of Software Life Cycle
Advanced Knowledge of Unix and Windows Operating Systems
Advanced Knowledge of RDBMS and SQL
Advanced Knowledge of Web Application Servers
Advanced Knowledge of SOAP XML and MQ
MS Office expertise specially Excel and Word
Strong ability to produce technical documentation
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Position is eligible for base salary plus an annual bonus.