The Tight HQ is in Washington, DC, in the eclectic Adams Morgan neighborhood. We are in the office 5 days a week, and we're looking to bring on a solutions engineering teammate who embraces the opportunity to collaborate with teammates in our AdMo-based HQ.
Many financial technology (FinTech) companies are building products that leverage Tight's Embedded Accounting APIs and SDKs; over 1.2M users are leveraging said products. Tight's team aids these FinTechs in how to leverage our APIs and SDKs to build these products. Tight's Engineering team interfaces directly with the FinTech's engineers and Tight's Customer Success team interfaces directly with the FinTech's customer support teams.
Solutions Engineering at Tight is very unique in that the Solutions Engineer would be contributing to both client interactions and software development. We're looking for an enthusiastic, quick, and passionate engineer who is (or is interested in becoming) an expert at:
- Interfacing with technical clients (PMs and engineers)
- Interpreting and answering technical client inquiries
- Digging into enhancement requests to determine feasibility
- Determining the root cause of reported bugs, and resolving them or determining what resources would be required to resolve
- Crafting creative solutions to complex problems
- Reading and writing technical documentation (see https://docs.tight.com)
- Developing tools to further evangelize Tight's API and SDK
The following qualifications should help build confidence in the ability to grow into the above responsibilities:
- 3 to 10 years of experience as a software engineer
- Proven background reading and utilizing API documentation/reference
- Strong writing skills
- Passion to teach/help developers to build products and/or lead teams
- Experience performing QA
- Ability to translate technical verbiage to a non-technical audience
- Ability to translate non-technical verbiage to a technical audience
- Experience engaging with a B2B client
Importantly, at Tight, we are looking to utilize your existing skills to scale up our Solutions Engineering efforts, and then the sky's the limit responsibility/growth wise based on where your skill development and interests lead.