Specialty Services Manager

Description

Summary:

The Specialty Services Manager is responsible for overseeing the daily operations for the Dental and Vision departments, ensuring efficient and high-quality patient care, and managing staff. This role involves coordinating schedules, handling patient inquiries, overseeing financial operations, and ensuring compliance with healthcare regulations.

Essential Duties and Responsibilities:

• Operational Management: Oversee the day-to-day operations of the dental and vision clinics, ensuring maximum productivity and operational excellence.
• Staff Supervision: Manage and supervise clinic staff, including Dentists and Dental clinic manager, Optometrist(s) and vision care staff. Provide training and development opportunities to ensure high-quality job performance and customer service. Perform annual evaluations for all direct reporting staff.
• Patient Care: Ensure that patients receive high-quality care and address any patient concerns or complaints promptly.
• Access and Optimization: Coordinate with dental manager to manage staff and patient schedules to optimize clinic efficiency, schedule utilization, and patient flow.
• Financial Management: Oversee the financial operations of the departments, including budgeting and revenue cycle management in collaboration with the Patient Accounts department.
• Compliance: Ensure the clinic complies with all relevant healthcare regulations and standards.
• Inventory Management: Work with the dental office manager and vision team to oversee the ordering and inventory of supplies and equipment, ensuring that the clinic is well-stocked, and equipment is maintained.
• Collaboration: Work closely with other departments and leadership to achieve clinic goals and improve overall clinic performance.
• Provider Relations: Direct management of dental and optometry providers.

Key Competencies

• Ability to provide leadership in key areas such as relationship management, fiscal oversight, change implementation, etc.
• Demonstrate a high level of skill at building business relationships and strategic partnerships with internal as well as external resources.
• Demonstrate a high level of problem-solving skill.
• Provide personal direction, leadership and coaching to the staff. Effectively manage conflict, promote change and growth.
• Demonstrate effective interpersonal skills.
• Establish and maintain effective communication and working relationships with all managers, leadership, providers and community partners.

Qualifications

Qualifications:

• Education: High School diploma required. Bachelor’s degree or currently pursuing a bachelor’s degree preferred.
• Experience: 5+ years of supervisory or managerial experience, preferably within a medical/dental/vision clinic setting. Years of experience may substitute for some of the higher education requirements.
• Skills: Demonstrated success in establishing relationships with staff, providers and leadership. Proven success with planning and implementation of decisions affecting growth and development. Strong leadership and team management skills.
• Possess advanced computer abilities. Demonstrate ability to work with all applications of Microsoft including Excel, Word, Outlook, Power Point, etc.

Physical Demands:

• Normal accessibility and mobility throughout the region required.
• Normal overtime/extended work hours.

Work Environment:

• Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.

Benefits:

• Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.

Equal Opportunity Employer:

North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.