Sr. Director Technical Program Management - Digital Commerce & Innovation
Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?
About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.
We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in.
About the team: Digital Commerce & Innovation (DCI) is a portfolio of technology platforms and solutions which support both enterprise and premium lines of business. We delight our customers while revolutionizing the way they use and love our products. DCI domains include:
AirKey - Engineers an unique, in-house identity solution which combines our credit cards with patented cryptographic software solutions to create a high level of trust around identity to reduce fraud
Emerging Payments - Engineers secure, low friction, fraud reduced experiences and integrations to prevent disintermediation, increase card on file, and drive incremental spend in the most business advantaged situations
Loyalty - Engineers personalized, and interconnected rewards and benefits for all Capital One customers
Premium Products & Experiences Tech - Engineers cardholder experiences for our premium customers, including mobile, travel, dining, entertainment, spend and multi-user features
Velocity Black - Engineers a unified concierge and service experience for premium customers and card holders
In addition to leading a top priority technical program for DCI, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.
Our TPM Sr. Directors have:
Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
Experience building and leading a world-class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates
Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives
Deep focus on execution, follow-through, accountability, and results
Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
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