Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems.
REQUIRED:
Technical Expertise with Smart Safe Devices
Strong Supervisor/Managment experience
RESPONSIBILITIES:
Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and development
Oversee the establishment and maintenance of robust network connectivity for smart safes
Troubleshoot and resolve connectivity issues promptly to minimize downtime
Lead the technical implementation of new smart safe devices on the ground
Collaborate with cross-functional teams to ensure seamless integration with existing systems.
Implement and manage remote monitoring systems to track the status and performance of smart safes
Coordinate and execute regular firmware and software updates for smart safe devices
Establish comprehensive troubleshooting procedures for technical issues related to smart safes
Conduct regular audits to verify data consistency and identify potential discrepancies
Work closely with technology vendors to address technical challenges and optimize smart safe performance
Implement scalability solutions for growing smart safe deployments
Develop comprehensive technical documentation for smart safe systems
Implement quality assurance processes to ensure the reliability and functionality of smart safe devices
Conduct regular audits to identify and address any technical shortcomings
Ensure that required training and screening elements for customer support personnel have been met
QUALIFICATIONS:
High school diploma or equivalent
Minimum of three (3) years of successful supervisory/management experience In a technical support center role
Effective oral and written communication skills; able to write informatively, clearly, and accurately
Proficiency with Microsoft Office applications
Forecasting, predicting skills
Active listening skills; problem solving skills
Assess and evaluate situations effectively; identify critical issues quickly and accurately
Research, investigate, compile information; synthesize facts, concepts, principles; interpreting data
Project Management skills; process improvement development skills
Setting and achieving goals; planning and organizing skills
Attending to detail
Coaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy
PREFERRED QUALIFICATIONS:
College degree In Communications, Public Relations, Statistics, or Business Administration
Professional training and/or education in one or more of the following:
Customer service / Technical Support help desk
Dispatch operations
Account Management
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Job ID: 2025-1397371-3
Location: United States-Florida-Tampa
Job Category: Management