Description
ITS provides IT support to Amazonians worldwide, via a team of IT support engineers. This role is responsible for managing the delivery of operational and strategic efforts, as well as coordinating and driving delivery of cross-functional dependencies supporting such initiatives. The Sr. PM delivers on program objectives and improvements, which are quantifiable with metrics, on opportunities or enhancements to IT Support.
You will be responsible for understanding interdependencies of the business problems faced by IT Services and partners, and make optimal tradeoffs between schedule, resources, and scope, and apply business knowledge to address major risks, challenges, and obstacles. Additionally, you will play a significant role with business leaders to determine potential risks to a schedule and make difficult tradeoff decisions.
You will be responsible for partnering with other organizations to support deployments, spotting risks and asking the right questions. This PM is expected to maintain good working relationships with key stakeholders, recognize discordant views and take part in constructive dialogue to resolve them.
Key job responsibilities
Establish and maintain strong partner relationships with stakeholders, understanding and guiding strategic alignment to business direction
Create and manage project plans and program cadence reporting
Develop strategies to improve operational efficiencies of program effort
Deliver strategic and operational efforts end to end
Manage program effort communications at both team level detail and communications to senior leadership
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience delivering programs within an IT organization
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Experience delivering service transitions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.