Description
The Selling Partner Trust and Store Integrity team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, and are capable of breaking down and solving complex problems.
The Sales Abuse Prevention team designs and implements policies, tools and technology innovations to protect customers. We are looking for an experienced, motivated Risk Manager with a background in risk, digital fraud, compliance, or cyber investigations who also have advanced data analysis skills (SQL, Data Science) to manage critical and high impact projects.
The Risk Manager role for Search Abuse within Sales Abuse Prevention is responsible for discovery and risk mining of new and emerging abuse patterns within Amazon's Shopping CX. As the Risk Manager over this space, you'll partner with our team of engineers, research scientists, data scientists and business intelligence engineers to mitigate risks and vulnerabilities across our shopping experiences. You will design, launch, and measure experiments that help drive discovery of the best ASIN selection in our store, while also ensuring compliance with FTC requirements on fair e-commerce business practices. You will be responsible for data mining for emerging abuse patterns on Search's big datasets and should have advanced data analysis skills (SQL). You role will ultimately help us ensure that customers have a trustworthy buying experience and that brand owners and selling partners using Amazon are successful in listing and selling their products, competing fairly in our marketplace.
Successful candidates will have a keen ability to distill insights from customer research, and form an experimentation plan to address pain points uncovered through anecdote and in-depth data analysis. They will be able to translate these insights into testable experiments to address unmet needs, or improve a particular shopping outcome. They will thrive in an environment with lots of opportunity to invent new approaches, while moving fast and learning from prior experiments. They should be comfortable working in a collaborative, creative, analytical, and fast-paced environment and interacting with senior leaders, technical software development teams, design teams, research teams, science and business intelligence teams.
Key job responsibilities
Conduct initial investigation to assess the abuse and large scale investigations to derive insights about tactics used to conduct abuse on our stores
Complete risk analyses on Selling partner populations using big data
Write deep dive documents summarizing investigations and proposing solutions
Own projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
Support teams in responding to, investigating and managing incidents and escalations around different types of abuse.
Use high-level judgment to own our most complex enforcement decisions.
Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.
Effectively prioritize opportunities in an ambiguous environment
Monitor media and global events to develop awareness of trends in ecommerce
Basic Qualifications
Knowledge of Microsoft Office products and applications at an advanced level
Bachelor's degree or equivalent
6+ years of compliance, audit or risk management experience
Basic proficiency with SQL
Preferred Qualifications
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent
Experience leveraging science for business applications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.