Sr. Technical Program Manager

About AKASA

At AKASA, our mission is to build the future of healthcare with AI. As the preeminent provider of generative AI solutions for the healthcare revenue cycle, we are solving the biggest challenges facing our customers’ financial infrastructure. We have raised more than $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures.

This is one of the most exciting times to join AKASA. Bookings for our new product suite have grown 10x since launching in Q3 of 2024, and we are just getting started. Our customer base represents more than $120B+ in net patient revenue and includes the most innovative health systems in the country, like Stanford, Johns Hopkins, and Cleveland Clinic.

Some of our most recent recognitions include being named one of the fastest-growing GenAI startups to watch by AIM Research and an “AI Revenue Cycle Leader” by Black Book in 17 out of 18 categories. Our CEO was ranked among the “Top 50 Healthcare Technology CEOs” by the Healthcare Technology Report, and we have been certified as a “Great Place to Work” for the past five years in a row, just to name a few.

Come join us – everyone is welcome. As an inclusive workplace, we are committed to building an environment where AKASAns are comfortable bringing their authentic selves to work.  

About the Role

As a Sr Technical Program Manager, you’ll report to the Sr TPM Manager and will work with AKASA’s customers, internal engineering and customer success teams to deploy our products.

Specifically, you’ll set timelines and project plans, create technical specification documents, iterate with our engineering team to turn those specifications into products, and implement those products in our customers’ systems.

The AKASA office is located in South San Francisco. While we support remote work on a variety of teams, we have a strong Bay Area presence across the company. The local R&D teams come into the office every Wednesday for co-working days, which this role will be expected to attend.

What You’ll Do

• Manage technical product implementations from start to finish, including creating project timelines and milestones, assisting in the development of product specifications for the implementation, and performing analytics on the health of the product

• Deliver outstanding results through constant cross-functional communication, conflict resolution and decision-making

• Define and execute comprehensive UAT plans, coordinating test cases, issue tracking, and stakeholder sign-off to ensure successful product readiness

• Run process and sprint planning meetings that accelerate  team velocity

• Draft and perform user acceptance testing on new and changed functionality, tracking enhancements and issues to improve various business processes

• Be accountable for schedules and report progress regularly to all stakeholders while mitigating risks along the way

• Work with engineering leadership to clearly define weekly, monthly, and quarterly objectives for engineering teams

• Act as the swiss army knife for your project team and step in to fill in any gaps not covered by team members

• Ensure the quality and completeness of product and project requirement documents

• Keep the focus on priorities while shielding the team from distractions and interferences

• Be an advocate for agile development best practices across the organization

Skills & Qualifications

• Strong technical background – You are comfortable using software tools like Github and can understand the technical details of Generative AI products without a steep learning curve

• Clear communicator – Can effectively influence and communicate cross-functionally with all roles and levels of management; Able to use clear, simple language to translate business needs into technical requirements

• Detail-oriented – You are an expert at tracking details at the lowest level and use these intricacies to inform high-level conversations

• Jira expert – You live and breathe JIRA; Be comfortable with JIRA project management from initializing sprints to helping define epics/stories/issues alongside engineering leadership

• Analytical – Ability to leverage intelligence dashboards in solutions such as Superset, Tableau, or Looker

• Effective change agent – You exhibit strong communication skills. You can build rapport and good working relationships with senior leaders and peers. You can separate facts from opinions, and take the perspectives of others and reach a workable solution. You are flexible in how you influence leaders to achieve the right outcomes

• Excellent executor – You effectively manage complex projects and demonstrate consistent attention to detail. In ambiguous situations, you are able to account for unknowns and recover from setbacks well

• Startup experience is strongly preferred 

What We Offer

• Unlimited paid time off (PTO)

• Expansive coverage for health, dental, and vision

• Employer contribution to Health Savings Accounts (HSA)

• Generous parental leave policy

• Full employee coverage for life insurance

• Company-paid holidays

• 401(K) plan

Compensation

• Based on market data and other factors, the salary range for this position is $150,000-$190,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We’re committed to doing the best work of our lives, together. Come see if we’re the right team for you.

AKASA is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. AKASA considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance.

AKASA is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at ** Redacted **.