Job Title:
Sr. Telecom Support Engineer
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
The role involves deploying and supporting Call Center Technologies (CCT) solutions across various disciplines.
Responsibilities include managing CCT infrastructure to maintain uptime, resolving technical issues, and handling Voice management and network requirements.
Key duties involve voice infrastructure solutioning for new projects, vendor management, responding to RFI/RFQ/RFPs, and managing escalations, spares, and capacity.
This position is fully remote.
We cannot consider candidates who require visa sponsorship or C2C arrangements.
Key Skills and Experience:
· Technical Expertise:
· Proficiency in Avaya systems (ACD, CMS, AES, Session and System Manager, IVR) and Call Recording (Verint).
· Experience with SIP technologies (Oracle ACME SBCs, Asterisk) and audio/video services (Zoom, Teams).
· Knowledge of Genesys CCaaS platform is beneficial.
· Management Skills:
· Strong focus on Change, Incident, and Problem Management.
· Ability to manage new projects, innovations, and cost optimization.
· Problem-Solving and Communication:
· Ability to identify and resolve technical problems, respond to client requests, and communicate technical information clearly.
Qualifications:
Bachelor's degree in engineering or related field.
At least 8 years of relevant professional experience.
Avaya and Genesys certifications are advantageous.
The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The deadline to apply for this position is June 6, 2025.
Location:
USA, OR, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf)
-Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .
If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .