Staff Process Automation Engineer, GTM and Customer Operations

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Staff Process Automation Engineer, GTM and Customer Operations

Remote Location: Seattle, WA

Position Summary

We’re looking for a Staff Process Automation Engineer, GTM and Customer Operations to lead how we scale and operationalize go-to-market systems across Sales, Marketing, Customer Success, and Support. As we grow, the ability to adapt and optimize our operations in real time is mission-critical. This role exists to close the gap between strategy and execution, owning Salesforce and other system processes that power everything from lead flow to forecasting. You’ll be the connector who translates GTM strategy into smart, automated systems that help us move with clarity and speed.

We’re looking for a strategic systems thinker who understands the end-to-end GTM motion, sees how business goals translate into process and system design, and brings hands-on expertise across a modern GTM tech stack, including Salesforce Sales Cloud, Service Cloud, Salesloft, Workato, Freshdesk, and enrichment tools.

You’ll lead the design, automation, and execution of GTM processes, with full accountability for the business logic layer and day-to-day configuration. You’ll direct external development partners to ensure high-quality delivery, and work closely with RevOps to prioritize initiatives, identify system gaps, and implement solutions that improve accuracy, efficiency, and visibility. In this hybrid embedded role, you’ll be fully integrated into RevOps rhythms, contributing to pipeline reviews, forecasting processes, and strategic planning through a systems lens.

Reporting to the Director, Business Applications and IT and located in Seattle, this role offers a unique chance to partner directly with our CEO and SVP of GTM Operations. You’ll be a strategic collaborator, helping define and drive the roadmap—not just execute it.

At HackerOne, we embrace a Flexible Work approach, enabling our team members to work remotely while maintaining productivity and collaboration. We are seeking candidates located in Seattle, WA, and the surrounding metropolitan areas, to facilitate occasional in-person interactions as needed. While the position is primarily remote, there will be periodic in-person requirements to support team collaboration and foster stronger connections. This approach ensures flexibility while providing opportunities to build meaningful in-person relationships that strengthen our team and company culture.

What You Will Do

• Lead the design and automation of GTM business processes, from lead flow to customer handoffs, renewals, and forecasting.

• Own and evolve our system architecture across Salesforce and adjacent tools (Salesloft, Workato, enrichment tools, Freshdesk, etc.) to meet strategic and operational needs.

• Translate RevOps and GTM priorities into scalable, maintainable system solutions that drive speed, accuracy, and visibility

• Lead the GTM systems roadmap with the Senior Salesforce Application Engineer, aligning on priorities, sequencing, and dependencies

• Work directly with the CEO and SVP of GTM Operations to shape the roadmap.

• Oversee delivery from external Salesforce development partners, ensuring alignment, velocity, and high-quality execution against business needs

• Serve as a core systems partner to RevOps, embedded in pipeline reviews, forecasting, and revenue planning

• Apply and uphold standards for automation, change management, and documentation within the GTM systems scope

• Continuously identify opportunities to improve process efficiency and system usability through configuration, automation, or design changes

Minimum Qualifications  

• 5+ years of experience configuring Salesforce and building process automations in a high-growth, cross-functional environment

• Strong knowledge of GTM systems and processes, including lead management, opportunity lifecycle, forecasting, and renewals with tools such as Salesloft, Workato, Freshdesk, and data enrichment platforms (e.g., Clearbit, ZoomInfo, etc.).

• Proven ability to translate business requirements into scalable, maintainable Salesforce solutions

• Hands-on experience with Salesforce Sales Cloud and Service Cloud, including Flow and Apex development.

• Proven experience collaborating with senior executives, with the ability to communicate technical concepts clearly and contribute to strategic decision-making.

• Strong understanding of Salesforce architecture and system integrations; Salesforce Administrator Certification required

• Experience building GTM reporting and dashboards in Salesforce

• Familiarity with integrations across tools like Workday and marketing automation platforms

Preferred Qualifications

• Salesforce Advanced Administrator, Platform App Builder, or Business Analyst certification

• Background in RevOps, SalesOps, or GTM systems strategy with direct exposure to quote-to-cash or CPQ workflows

Compensation Bands:
Tier Guide

Tier B: $190,400 – $211,500

#LI-KL1

Job Benefits:

• Health (medical, vision, dental), life, and disability insurance*

• Equity stock options

• Retirement plans

• Paid public holidays and unlimited PTO

• Paid maternity and parental leave

• Leaves of absence (including caregiver leave and leave under CO’s Healthy Families and Workplaces Act)

• Employee Assistance Program

• Flexible Work Stipend

*Eligibility may differ by country

We’re committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Visa/work permit sponsorship is not available.

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.