At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Student Success Advisor is a critical role responsible for driving student engagement and retention, owning a caseload of students for a graduate program or bootcamp. Student Success owns the outcomes of our students through a combination of high touch, consultative coaching and data-driven decision making. This role will be accountable for student retention, satisfaction, and outcomes for their students.
Responsibilities Include, But Are Not Limited To:
- Student Retention
- Communicating directly with students on a regular and ongoing basis to positively impact key metrics, e.g., graduation or completion rates, student satisfaction, student retention goals, and credit generation
- Manage student retention through providing proactive, reactive, comprehensive consultative coaching and exceptional service; this position is critical in executing 2U’s expected white glove service level for its students and faculty c. Identifying opportunities for improvement and growth within designated program
- Student Satisfaction
- Providing direct coaching to students in an organization highly supportive of professional development
- Identifying risks to student retention and subsequently implementing mitigation plans to promote students’ success in the program
- Maintaining accountability for student outcomes including student engagement and Student Success Net Promoter Score (NPS) of at least 65
Increased grades come with increased responsibility. Examples are below, but not limited to:
- Operational Excellence & Reporting
- At the direction of leadership, utilize data and reports to drive operational change and overall program improvement
- Serving as main escalator of student information and as front line for crisis response
- Collaboration & Innovation
- Thinking creatively and working collaboratively with 2U departments to launch and drive new initiatives from inception to implementation
- Identifying and implementing efficiencies across the department which will enable programs and teams to scale quickly
Things That Should Be In Your Background:
- Bachelor’s degree or 1-3 years directly related to the duties and responsibilities specified
- Previous experience in Higher Education industry strongly preferred
- Prior coaching or advising background strongly preferred
- Ability to work with a diverse team in a fast-paced environment
- Demonstrated experience in achieving defined results, and exceeding goals and objectives
- Excellent relationship management skills
- Strong attention to detail, adherence to deadlines, and excellent follow through
- Ability to think critically and identify potential issues before they arise
- Excellent interpersonal and oral and written communication skills required
- Demonstrated ability to receive direct and constructive feedback, and respond with an attitude of a lifelong learner, always looking to exceed expectations and grow
- Excellent listener balanced with ability to cultivate the thinking of others
Other Attributes That Will Help You In This Role:
- Ability to manage multiple priorities simultaneously
- Familiarity with using technology in an educational setting
- Excellent verbal and written communication skills with the ability to communicate in a courteous, personal, tactful, and concise manner
- Strong student-centered, customer service focus; commitment to student and faculty satisfaction and success
- Ideal candidate has a passion for building and maintaining relationships with their team and the students
- Flexibility to work scheduled evening or weekend hours, 2-3 times a week, to support students during peak evening and weekend times
- Enthusiasm and the ability to thrive in an atmosphere of constant change
While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two to three days a week.
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include:
- Medical, dental, and vision coverage
- Life insurance, disability, and 401(k) employer match
- Free snacks and drinks in-office
- Generous paid holidays and leave policies, including unlimited PTO
- Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
The anticipated base salary range for this role is $50,000 – $58,000, with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: ** Redacted **.
About 2U LLC
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we’re not stopping there — we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.