Student Support Specialist for MiaPrep Online High School

Job description

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, non-exempt employee

Salary: $27.73 – $33.55 per hour

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! MiaPrep Online High School (MOHS) is our online high school for students grades 7-12. Formed in 2022 and accredited in 2023, we’ve grown from 80 students our first year to over 530 in 2025! Miaplaza’s leadership aims to continue this high-growth trajectory, with a goal of serving 10,000+ students in the next 5-10 years!

We’re seeking a passionate and resourceful Student Support Specialist to join our team. This is a fully remote, asynchronous role that emphasizes building positive student relationships, coaching student growth, monitoring progress, and managing records and data. Specialists also maintain a secondary role in engagement, teaching, or administrative duties depending on their expertise and background. As a MOHS Student Support Specialist, you will be integral in shaping the community for our students, parents, teachers, and staff.

A Day in the Role:

• Facilitate regular synchronous group interventions to foster student success

• Assist in the development of programs and resources to support students on an individual basis or in group settings

• Manage academic interventions for students demonstrating inadequate progress, as well as for students requiring additional academic supports such as accommodations, modifications to academic plans, etc.

• Hold regular meetings with students and families to develop plans and strategies for academic improvement

• Assist students in setting realistic, achievable goals and monitor their progress towards these goals

• Monitor student grades, progress, and other relevant data to identify trends and areas for academic support and intervention

• Determine appropriate student interventions and recommendations based on the student’s prior performance, intervention history, learning challenges, and our established intervention plan

• Build relationships with students and families to establish trust and create a safe environment

• Provide regular updates to the academic counseling team and school administrators on student progress and intervention outcomes

• Consult with the academic counseling team to target students most in need of intervention support

• Suggest improvements to the school’s policies, services, and overall efficacy based on data and intervention experiences

• Maintain accurate and comprehensive records of student progress, interventions, and outcomes, maintaining confidentiality and objectivity where appropriate

• When necessary, discuss unenrollment with families and provide unenrollment recommendations to MOHS administration, all with an intent for the student’s best interests

• Coach and provide best practice guidance to advising staff on intervention strategies and student support

• Work collaboratively with teachers, advisors, academic counselors, and other school staff to support student success

• Work toward solutions for the challenges of online learning environments while leveraging the unique opportunities specific to it

• Understand the importance and value of intervention work, maintaining professional objectivity to assess the effectiveness of interventions

• Participate in professional development opportunities to stay current with best practices in online education and student intervention

• Demonstrate willingness to support or step into other roles during times of busy seasons or times of light intervention need

• Exemplify our core values in everything you do

Schedule

• MOHS Student Support Specialists are expected to have 40 hours of availability each week on a year-round basis.

• Availability during school hours, Monday through Friday between 8 am and 4 pm in a U.S. timezone (ET, CT, MT, or PT) is required.

Job requirements

• At least two years of proven experience in middle and/or high school academic interventions

• Bachelor’s degree or higher in education, special education, psychology, or a related field

• Strong interpersonal and communication skills, with the ability to engage effectively with students, parents, and staff

• Flexibility to adapt to the evolving needs of a developing online school environment

• Adept at learning new online tools and comfortable working in an online environment

The ideal candidate brings

• Experience supporting students with specific learning needs, particularly in an online setting

• Experience in other areas of education, such as teaching, curriculum development, assessment design, or assessment administration

• Experience with neurodiversity-affirming practices

  Proficiency in Google Suite and/or Airtable

Compensation & Benefits

• The expected starting pay range is $27.73 – $33.55 per hour. Student Support Specialists at MiaPrep Online High School work an average of 40 hours per week. When working year-round, this can equate to an annual pay range of $57,678 – $69,784.

• Miaplaza’s compensation philosophy ensures equity and competitiveness while considering the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data and internal equity.

• Compensation is evaluated twice per year, based on performance.

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.

• All employees are eligible for a 401(k) retirement plan with employer match.

• PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 17 hours worked. Annually, this amounts to approximately 122 hours per year or 15 eight-hour days on average.

• Parental leave, and other perks and benefits are also available.

• We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.

➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

➡️ Learn more by visiting our careers page!

Ready to apply?

Join our team at Miaplaza! Start by submitting your application and resume. Our hiring process involves an assessment, followed by two or more interviews and a role-specific assignment.

We’re building an inclusive workplace where everyone belongs. As an equal-opportunity employer and E-Verify participant, we welcome candidates from all backgrounds and experiences. We consider all qualified applicants regardless of race, color, religion, sex, orientation, gender identity, national origin, disability, veteran status, age, or arrest/conviction records in accordance with applicable laws.

Need accommodations during the application process? Simply let us know before your assessment. We’ll work with you to provide any necessary adjustments, including alternate versions of the assessment or assignment based on your needs.

Links:

• Miacademy: https://parents.miacademy.co/

• Always Icecream: https://parents.always-icecream.com/

• Clever Dragons: https://parents.clever-dragons.com/

• MiaPrep: https://parents.miaprep.com/

• MiaPrep Online High School: https://miaprep.com/online-school/

• Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/

• Careers page: https://careers.miaplaza.com/

Individuals only, no recruitment agencies.