Job Summary
The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership analytical and problem-solving skills with a focus on optimizing customer experience improving driver performance and working collaboratively with the Distribution Center and Final Mile Carriers.
Key Responsibilities:
Delivery Operations Management:
o Monitor key performance indicators KPIs such as on-time delivery rates customer satisfaction scores and delivery costs.
o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.
o Develop and implement SOPs Standard Operating Procedures for all delivery operations to ensure consistency and efficiency.
o Participate in frequent ride behinds to complete driver execution audits along with identify opportunities for improvement when on route.
o Validates that 3rd party partners are meeting or exceeding expected service level agreements.
o Acts as centralized escalation and day to day management point of contact for all 3rd party escalated issues.
o Creates consistency of service execution with peers across the network
o Analyze business trends on a daily weekly monthly basis.
o Validates that the open orders/work orders are being and updated by the 3rd Party providers in a timely fashion
Driver Management:
o Conduct performance reviews with Final Mile Carrier provide feedback and address any performance issues.
o Ensure driver compliance with all process requirements related to pre-delivery delivery and post-delivery.
o Evaluate capacity needs based on forecasted volume.
Customer Service:
o Respond to customer inquiries and resolve delivery-related issues promptly and professionally.
o Proactively identify and address customer concerns and complaints.
o Build and maintain strong relationships with customer service operations final mile carriers returns and quality teams.
Technology Innovation:
o Explore and implement new technologies to improve delivery efficiency and customer experience such as route optimization software telematics and mobile delivery applications.
o Stay abreast of industry trends and best practices in last-mile delivery.
Budget Management:
o Identify and implement cost-saving measures.
Team Leadership:
o Lead motivate and develop a high-performing delivery team.
o Foster a positive and collaborative work environment.
Qualifications:
Bachelor's degree in Logistics Supply Chain Management Business Administration or a related field.
5 years of experience in logistics or transportation with a strong focus on last-mile delivery.
Proven experience in managing and supervising delivery teams.
Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement.
Excellent communication interpersonal and customer service skills.
Proficiency in Microsoft Office Suite Word Excel PowerPoint.
Experience with TMS Transportation Management Systems and route optimization software is a plus.
Need to be flexible on hours. Some days in as early as 5:00am. Some days may have to stay as late as 7:00PM
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $30.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fullerton,CA.
Application Deadline
This position is anticipated to close on Jun 19, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.