The Supply Chain Operations New Associate will work in the following programs: consumer based reverse logistics, basic product education, and process walkthroughs. The SSC Operations Associate supports the company's processes through professional communications, primarily outbound and some inbound with our client's customers, on behalf of Accenture's clients. The SSC Operations Associate is also responsible for updating the company's database with all appropriate information and supports all quality assurance efforts and program criteria.
Key Responsibilities:
Perform/handle outbound or inbound customer communications via phone and other various methods of communication
Advise customers on behalf of Accenture's clients
Follow detailed instructions as outlined in company documents (read scripts)
Update program databases accurately
Appropriately handle challenging and unique customer situations in accordance with Accenture's policies
Identify and escalate data or program specific issues to appropriate level of management
Meet or exceed Accenture's key performance standards and quality objectives
Work as an integral part of the Operations team; contributing to the department's ability to consistently meet or exceed Accenture's performance goals
May be responsible for multiple programs and working cross-functionally through multiple programs at the same time
Role Requirements:
Reliable internet with a minimum speed requirement of 20MBPS download, 5MBPS upload (20/5)
Must be able to work a schedule including nights and weekends
Basic Qualifications:
Minimum of 1 year's experience in customer service experience
Must be fluent in Spanish
Professional skills:
Attention to detail and accuracy
Multi-tasking skills including the ability to toggle between multiple computer windows
Strong written, verbal and interpersonal communication skills
Ability to maintain confidentiality
Familiarity with, or the ability to understand/utilize databases and Microsoft Office programs
Ability to use a computer efficiently, troubleshoot basic issues, and set up
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)
Role Location Hourly Salary Range
California $24.00 to $29.00
Colorado $22.40 to $27.60
District of Columbia $23.40 to $23.40
Illinois $21.20 to $23.20
Minnesota $22.40 to $24.08
Maryland $23.80 to $25.60
New York/New Jersey $21.30 to $30.00
Washington $24.00 to $24.00
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.