Advantive is looking for motivated individuals interested in building a career in the software industry. As a Frontline Support Engineer, you'll play a key role in helping customers resolve issues, navigate our products, and get the most out of their software. This is a great opportunity for someone early in their career or looking to transition into tech, offering hands-on experience, strong team support, and a clear path for growth. If you're a strong communicator with a problem-solving mindset, we encourage you to apply.
Responsibilities:
Provide Tier 1 support coverage via phone and a web-based customer ticketing system.
Handle inbound phone calls, create and process tickets, manage email communications, and interact with internal teams.
Utilize the provided platform for inbound and outbound calls.
Support Hours:
Engineers are expected to work 8-hour shifts with a 1-hour lunch break.
Currently support is available from 8am to 8pm Eastern Time (US hours) to align with client business hours.
Specific working hours are based on Time Zone
Ideal Candidate:
Strong speaking and writing skills.
Excellent time management and work prioritization skills.
Experience using a telephone to assist customers
Knowledge of Microsoft office products
Experience providing Tier 1 support, preferably for software clients, a plus.
Knowledge of Salesforce is a benefit
Application Process:
To apply, please submit your resume and highlight why you're interested in joining our support team. As part of our evaluation, candidates will be asked to complete an assessment before advancing to the hiring team for consideration.
Location: Tampa, FL
In office requirement: 3 days a week
While we offer flexibility, this role includes an expectation of being onsite three days a week in our Tampa office to support team alignment and cross-functional collaboration.