Description
SAIC is seeking self-driven professionals as part of a 24/7 team to address priority 1 issues and support 24/7/365 operations for all managed services.
Seeking a generalist System Administrator that can troubleshoot and resolve Tier 1-2 operational tickets. This team uses a variety of tools and processes to monitor performance and availability of all nodes and network infrastructure for multiple datacenters. This role is the first line of support for system outages across the monitored data centers. Team members triage outages to determine symptoms, possible root cause and the proper troubleshooting to either resolve the issue or escalate to Tier 3. The position requires an jr Windows server administrator. This professional must have proven ability to grasp and apply new information quickly, as well as relay the information to mission owners and DC2HS Division staff in a professional written advisory.
Typical Duties Include:
Acknowledge or receive Priority 1 system outages then troubleshoot
Troubleshooting system admin related hosting outages and operational tickets
Work with application team and other team members to resolve outages
Report outages and issues to data center team members, leadership and program teams
Perform software updates and patches, as necessary
Use of monitoring systems such as SolarWinds and SPLUNK
Manage Active Directory, group policy and Account issues
Interpret technical information to create and send written notifications and SITREPs on behalf of the Division
Review and edit written notifications and SITREPs, before they are sent on behalf of the Division
Apply system related cyber updates and STIGs to address vulnerabilities
Qualifications
Clearance Requirements:
Active Secret to start. Will require a T5 (if they do not have a TS) from the Government after they start
Certification Requirements:
DoD 8570 IAT Level II
Security + or equivalent at date of hire
OS training within 30 days after start date
Windows Server OS
Systems, Certifications, and Years' Experience:
Self-starter with ability to self-direct training
Proven ability to grasp and apply new information quickly
Strong desire to grow in a face paced environment
Shows initiative on assignments, and professionally executes projects with little direction
Ability to be creative, innovative, and responsible, and able to master good decision-making skills
Working knowledge of Active Directory and group policy
Working knowledge of ports and their function
Working knowledge of monitoring systems such as SolarWinds and SPLUNK
3+ years of working knowledge in troubleshooting windows server OS and supporting functions across a domain
Work as an integral part of a team and thrive in collaborative environments
Excellent written and oral communication
Professional sense of customer service working through issues and communicating with higher level mission owners
Strong sense of urgency, self-motivated and ability to prioritize tasks
Demonstrates the ability and willingness to expand current knowledge base
Ability to understand and write detailed instructions
Strong technical troubleshooting capabilities
Must have strong organizational skills
REQNUMBER: 2506080
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability