Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your role and responsibilities
As a System Administrator, you will work closely with IBM and clients’ leaders to plan, formulate, deliver, and deploy IBM BigFix based configurations and patches that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to:
Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working through the phases of planning, communicating, implementation, and documenting various security mitigations, fixes and patches with a sense of urgency.
Agile Planning and Execution: Creating and executing agile plans where you are responsible for creating fixes, installing and distributing fixes and patches across the network. Proactively monitoring and resolving help desk tickets.
Technical Solution Workshops: Conducting and participating in technical solution workshops.
Building Effective Relationships: Developing successful relationships at all levels with experience of navigating challenging debate to reach healthy resolutions.
Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
Collaboration and Communication: Strong collaboration, oral and written communication skills as you work across the client, partner, and IBM team.
Required technical and professional expertise
Patch and fix management Skills: Skills and knowledge for building creditability and service orientation with client stakeholders aligned to security solutions including for security modernization, data security, identity and access management, end point security, and threat protection.
Strong Microsoft system administration skills.
In depth knowledge of Microsoft group policy.
Ability to implement tasks using scripts,
Strong skills in creating well written documentation.
Proven ability in assisting customers in debugging any implementation issues.
Active TS/SCI Fullscope Poly clearance
Preferred technical and professional experience
Linux administration skills
Knowledge of HCL BigFix
Knowledge of networks
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.