IT Systems Administrator – MTC Clipper Program
WSP is seeking an experienced Systems Administrator to join our IT Service Desk team. The ideal candidate will have a strong background in IT operations, particularly in ITIL-structured environments, and be comfortable working in a fast-paced, client-focused setting.
This role requires experience with AWS cloud services, Azure Identity, Microsoft 365 (Outlook & Teams), Active Directory, virtual desktop infrastructure (VDI), information security policies, Microsoft Dynamics 365, Jira and Jira Service Management, and contact center systems administration.
You will play a key role in supporting and enhancing the infrastructure that powers the MTC Clipper Program, contributing to its efficiency, security, and long-term success.
Key Responsibilities
Administer and support IT systems for the MTC Clipper Program, ensuring high availability, performance, and reliability.
Manage and optimize AWS and Azure cloud environments, including provisioning, monitoring, cost control, and security configurations.
Implement, maintain, and enforce information security policies and procedures to protect sensitive data and maintain compliance.
Oversee Virtual Desktop Infrastructure (VDI) operations, including AWS Workspaces and thin client environments.
Administer Active Directory, including user provisioning, authentication, group policy management, and directory services.
Support and maintain Microsoft Dynamics 365, ensuring system functionality and integration with internal tools.
Utilize Jira and Jira Service Management for tracking incidents, service requests, and change management workflows.
Collaborate with the contact center team to support daily operations and ensure system stability.
Create and maintain documentation such as system configurations, SOPs, and internal knowledge base articles.
Lead or coordinate complex issue resolution, working with internal teams and external vendors as needed.
Provide training and support to end-users and IT team members on tools, processes, and best practices.
Research emerging technologies and recommend solutions to improve system performance and operational efficiency.
Required Skills & Experience
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience in lieu of a degree)
5–7 years of experience in systems administration or a related IT role
Cloud & Infrastructure
Hands-on experience with AWS (e.g., EC2, Workspaces, IAM) for provisioning and resource management
Familiarity with Azure Identity Services
Experience managing Microsoft 365, including Outlook Online and Teams
IT Operations
Proficient in Active Directory and Group Policy administration
Experience managing Virtual Desktop Infrastructure (VDI), including AWS Workspaces, Dell Thin Clients, and Wyse Management Suite
Applications
Working knowledge of Microsoft Dynamics 365
Experience with Jira and Jira Service Management for ITSM tasks
Security & Compliance
Experience operating in ITIL-aligned environments
Strong understanding of information security policies, access controls, and best practices
Other Skills
Experience in a contact center environment is a plus
Excellent problem-solving skills, with the ability to troubleshoot effectively under pressure
Strong written and verbal communication skills, with a collaborative, team-focused approach
Preferred Skills
Professional certifications such as ITIL, CompTIA (e.g., Network+, Security+), AWS (e.g., Certified SysOps Administrator), or Microsoft (e.g., MCSA, Azure Fundamentals)
Experience with scripting languages like PowerShell or Python for automation and task orchestration
Working knowledge of data and voice networking protocols, including TCP/IP, VoIP, and VLANs
Benefits
Competitive salary
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company matching
Generous paid time off (PTO) and flexible work arrangements
Support for professional development, certifications, and continued learning
Compensation
Expected Salary: $73,100 - $125,400
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
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About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.