Candidates must be eligible to work directly on a TEKsystems W2 without sponsorship.
Description
The Technical Services Coordinator II is responsible for the administration and oversight of the 24/7 batch processing schedule at the client. This role involves monitoring, troubleshooting, and resolving issues within the computing environment, including networks and servers, to ensure smooth operations. The coordinator will leverage NOC tools to proactively monitor systems and applications, ensuring that batch processing occurs successfully within predefined service level agreements (SLAs).
Maintain production job schedules in the BMC Control-M job scheduling system.
Ensure batch processing occurs successfully within predefined SLAs.
Identify failures and troubleshoot or escalate accordingly using documented processes.
Execute on-demand procedures such as file transfers and administration of the tape handling system.
Proactively monitor for issues and failures on various systems, networks, and applications using standard software tools.
Document all problems or issues in the ServiceNow trouble ticketing system.
Maintain communications with external vendors and internal employees for quick resolution of issues.
Provide feedback to administrators on tool efficiency and display.
Additional Skills & Qualifications
Minimum of 1-3 years in a data center operations center and NOC environment
Minimum 3 years of experience with Job / Batch scheduling applications, preferably BMC Control-M.
Must be good with phones and solid communication/ documentation- they use ServiceNow
Nice to have: Understanding of Iron Mountain's vaulting system.
Work Environment
24/7 batch processing schedule and holidays are worked which means OT opportunity!The shift will start out at 9-8pm and then switch to overnight. The team works 4 10s-- typically tues, wed, thurs, and its in between Friday or Monday for the 4th day.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rock Hill,SC.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.