Job Title: Technical Support Specialist
Job Overview:
Join our team at a fast-paced manufacturing facility in Fountain Valley as a Technical Support Specialist. This key role involves working directly with customers via incoming calls to troubleshoot our gate operating security systems. We are looking for a dynamic individual with strong customer service skills and technical aptitude to provide excellent support. You will play a pivotal role in resolving a wide range of hardware and software issues, ensuring a seamless and efficient experience for our customers. Beyond just troubleshooting, you will be at the forefront of providing expert guidance, problem-solving, and fostering positive customer relationships.
What We Offer:
Full-time employment with a stable, growing company
Competitive pay
Lunch provided every Thursday
Paid Holidays
Company pays 50% of employee’s health insurance costs after 90 days of employment
The Ideal Candidate Will Have:
Strong customer service skills
Technical aptitude
The ability to solve problems
Critical thinking skills
General understanding and familiarity with electronics (knowledge of gate operators is a plus)
Ability to work well with others
Willingness to learn new skills
Energy to work in a fast-paced environment
Excellent attendance
Great attitude
Key Responsibilities:
Customer Support:
Respond to customer inquiries via incoming calls, providing troubleshooting assistance for gate operators.
Deliver exceptional customer service and ensure timely resolution of technical issues.
Problem Resolution:
Provide customers with a diagnosis and resolve technical issues related to their gate operators.
Document customer issues and resolutions accurately in the ticketing system.
Product Knowledge:
Stay updated on product knowledge and advancements in the gate operators and access control industry.
Conduct training sessions for customers on system usage and best practices.
Working Hours:
Hours: 8:00 – 4:30, Monday – Friday (on-site in Fountain Valley)
Occasional overtime may be required
Experience:
Gate operator experience (highly preferred)
Experience is great, but we are happy to train
How to Apply:
Forward your resume to MaxControls2022@gmail.com. Serious job seekers only.