Job Title: Technical Writer at Scale AI
Join us to apply for the Technical Writer role at Scale AI.
Role Overview: As a Technical Writer, you will be responsible for creating, maintaining, and expanding internal learning content to support our teams, including GenAI Ops, Contributor Ops, Engineering, Product, QMs, and Support Agents. Your work will enhance training efficiency and consistency, mitigate knowledge loss, and ensure standardized training across the organization. You will collaborate closely with our Senior Technical Writer and Instructional Designer to deliver timely, updated content.
Responsibilities:
- Identify and fill knowledge gaps by developing new documentation and updating existing content.
- Create comprehensive training materials such as documentation, tutorials, and guides tailored to various user groups.
- Regularly review and update documentation to ensure accuracy and relevance.
- Collaborate with cross-functional teams to gather and translate complex technical information into clear documentation and training materials.
- Support the delivery and support of training and onboarding programs.
Qualifications:
- Bachelor's degree in Technical Communication, Computer Science, or related field.
- At least 1 year of experience in technical writing, preferably in a tech or software environment.
- Strong understanding of technical documentation principles.
- Excellent communication and collaboration skills.
- Ability to understand complex technical concepts.
- Strong organizational and time management skills.
- Experience with content management systems.
- Entrepreneurial mindset and adaptability to change.
Additional Information:
Salary range in San Francisco, New York, Seattle: $80,000—$100,000 USD. Benefits include health coverage, retirement plans, stipends, PTO, and potential additional benefits. Scale is committed to diversity and inclusion, providing accommodations for applicants with disabilities. Please contact accommodations@scale.com for assistance.
Note: A 90-day waiting period applies before reconsidering candidates for the same role.
About Us:
Scale AI is transforming how organizations build and deploy AI, powering advanced models trusted by industry leaders and government agencies. We foster an inclusive environment where everyone can bring their whole selves to work.