About this role:
Wells Fargo is seeking a Technology Director to lead Customer Service Management (CSM) within Branch Systems and Transformation Technology (BSTT). The Technology Director will focus on delivering commitments aligned to enterprise strategic priorities for BSTT, including modernization of our servicing platforms. While overseeing CSM, the Director will deliver a next-gen, seamless, and consistent experience for our bankers and customers for all assisted servicing transactions, as well as overseeing our new integrated desktop which provides an effortless employee experience via a streamlined modern platform.
In this role, you will:
Manage engineering managers and engineering leads
Deliver commitments aligned to enterprise strategic priorities
Lead large-scale modernization initiatives, including transforming legacy systems, overseeing cloud migrations, and implementing modern architectures
Engage with cross-functional leaders to align technology initiatives with business goals, ensuring technology supports the broader organization
Provide influence and partnership with the business on banker experiences and product roadmaps
Serve as a liaison between technical teams and business stakeholders, translating business requirements into technical solutions
Guide development of actionable roadmaps and plans
Identify opportunities and strategies for continuous improvement of software engineering practices
Set risk guidelines and partner with stakeholders to implement key risk initiatives
Establish communication and training plans for technology rollouts, ensuring all stakeholders understand the impact and benefits of new initiatives
Develop strategies for hiring engineering talent
Leverage Gen AI to increase engineering productivity and enhance business capabilities
Manage allocation of people and financial resources for Technology Strategic Leadership
Develop and guide a culture of talent development to meet business objectives and strategy
Lead implementation of projects and encourage engineering innovation
Collaborate and influence all levels of professionals including more experienced managers
Interface with external agencies, regulatory bodies or industry forums
Required Qualifications:
8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years in IT leadership within banking to include experience in retail banking, branch banking or core banking systems
4+ years of management or leadership experience
Desired Qualifications:
2+ years of experience in branch servicing platforms or platform modernization efforts (core, teller / POS, assisted servicing systems)
Integrated Banker Desktop experience
Experience building and fostering collaborative relationship with stakeholders
Experience with project delivery and business execution
Demonstrated ability to challenge existing processes and drive necessary change across teams
Ability to work in a matrix environment and manage multiple competing priorities
Prior experience as an engineering manager leading application development / software certification
Experience managing large technology development efforts
Ability to communicate powerfully and prolifically while communicating complex technical information and value/impact in simple terms to executive leadership
Job Expectations:
Ability to travel up to 10% of the time
Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote
Relocation assistance is not available for this position
Locations:
300 S. Brevard St., Charlotte, North Carolina
2600 S Price Rd., Chandler, Arizona
3075 Loyalty Circle, Columbus, Ohio
Posting End Date:
30 Jun 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-452976