Job Summary: Conduct client and employee training via classroom, webinar, or other means. Create training agendas, guides, templates, webinar recordings, and other training collateral as needed. Provide guidance and follow-up assistance to training participants. Create, edit, and update user guides and other proprietary materials as needed. Provide supportive assistance to other departments as directed by the training team lead or senior management.
Key Responsibilities:
- Conduct software application training for Geographic Solutions clients and employees
- Create, edit, and maintain training courseware and peripheral materials such as course agendas, training guides, and training videos
- Create, edit, and maintain training plan documentation to meet project requirements
- Identify and evaluate the training needs of Geographic Solutions clients and employees; design training to meet those needs
- Prepare and test websites for client and employee training events; identify, document, and help resolve website issues and/or data anomalies
- Develop pre- and post-training assessments, course quizzes, and course evaluations
- Manage and prioritize tasks and project deliverables in a timely and efficient manner
- Edit written materials such as user guides and feature enhancement documentation
Work Experience / Knowledge:
- Conduct participant training (preferably in a computer lab setting) for a minimum of 2 years
- Troubleshoot and overcome common technical challenges associated with live training events
- Speak and write clearly, concisely, and in line with industry standards
- Review requirements, specifications, and other technical documents and design training to meet the needs/level of the intended audience
- Work with developers, business analysts, and other technical staff to manage training deliverables
- Ability to manage training deliverables for multiple projects simultaneously
- Experience using the Microsoft Office suite (preferably Word and PPT) is required
- Experience using MS Teams, GoToMeeting or other webinar/phone conferencing tools is required
- Experience using eLearning authoring tools including Articulate Storyline, Adobe Captivate, and TechSmith Camtasia is preferred
Qualifications / Certifications:
- Unemployment Insurance experience is required
- Minimum two years of professional training experience is required
- AA or BA in instructional technology, education, or other related field
- Extensive field experience may substitute for academic requirement
Special Requirements:
- Willing to work irregular hours as needed
- Willing to travel
- Willing to accept various projects and tasks as needed
- Willing to conduct product demonstrations as needed
- Must possess a valid drivers license
Equal Opportunity Employer. M/F/D/V