UC/Network Cisco Engineer
On-Site | New York, NY
12-Month ContractTEKsystems
About the Role
TEKsystems is seeking a highly skilled UC/Network Cisco Engineer to join our team supporting a major healthcare client in New York City. This is a unique opportunity to play a key role in a large-scale cloud migration initiative, supporting over 4,500 users. You'll work alongside a team of 16 engineers, contributing to the design, development, and support of advanced Unified Communications and Contact Center solutions.
Key Responsibilities
Design, implement, and support Cisco UC and Genesys PureCloud solutions.
Develop and maintain IVR and call flow routing for DTMF and advanced speech applications.
Lead API/Web Service integrations with backend systems.
Support cloud migration and enablement of contact center solutions.
Configure and maintain LAN, voice, and data networks, including Cisco routers, switches, and firewalls.
Perform system tuning, capacity analysis, and performance optimization.
Collaborate with business stakeholders to gather requirements and deliver tailored solutions.
Provide second-level support to network operations and service desk teams.
Required Skills & Experience
3-5+ years of experience in Cisco UC (CUCM, UCCX) and enterprise call center environments.
2+ years of hands-on development using VXML, Java, .NET, J2EE, JSP, and database technologies.
Strong experience with Genesys PureCloud: development, configuration, deployment, and CRM integration.
Experience with TUI (Telephony User Interface) design and ACD call flows.
Solid network engineering: routing, switching, QoS, and firewall configuration (Cisco, Palo Alto).
Familiarity with AWS, Agile/SAFe methodologies, and digital transformation initiatives.
Experience with Conversational AI, Chatbots, and Virtual Assistants is a plus.
Preferred Qualifications
CCNA or equivalent Cisco certification.
Experience with cloud automation, microservices, and cloud design patterns.
Strong communication and documentation skills.
Ability to work independently and manage multiple projects simultaneously.
Work Environment
On-site at our client's location in Midtown Manhattan.
Business casual dress code.
Collaborative, fast-paced team environment.
Interview Process
Initial Webex interview with the UC Manager and team.
Final technical interview (Webex or in-person).
Why TEKsystems?
At TEKsystems, we're passionate about technology and people. We connect top talent with meaningful opportunities and help our clients drive innovation. Join us and be part of a team that's shaping the future of enterprise communications.
Interested? Apply now to take the next step in your career with TEKsystems.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.