Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.
Work You'll Do
As a UKG WFM Absence Module Support Specialist, you will:
Investigate and resolve intricate technical issues related to the UKG Workforce Management (WFM) Absence module, ensuring timely and effective solutions
Act as a subject matter expert for the Absence module, providing guidance and support to internal teams and clients
Assist in the configuration and customization of the Absence module, including policies, workflows, and reporting
Identify areas for improvement within the Absence module and recommend enhancements to optimize user experience and system efficiency
Ensure integration and functionality of the Absence module within the broader WFM system
Handle escalated support tickets from Tier 1 and Tier 2 teams, documenting and ensuring quality control of resolutions
Develop and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQs
The Team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
Qualifications
Required:
3+ years of experience supporting UKG Workforce Management (WFM) solutions
1+ years of experience with UKG WFM Absence module functionalities, configurations, and best practices
Delivery Center Location & Travel Requirements:
Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
Travel Requirement: Maximum of 10% overnight travel for client or project purposes
Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Must be legally authorized to work in the United States without employer sponsorship, now or in the future
Bachelor's degree
Preferred:
UKG Workforce Central 8.1 and UKG Pro WFM Certified
Knowledge of integrations involving UKG WFM and other HR or payroll systems
Knowledge of change management and process improvement methodologies
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.