ROLE SUMMARY
The US Customer Engagement Product Training Development & Delivery Lead - Oncology oversees product training delivery for the BU's full portfolio. The role contributes to the overall strategic approach for training, leads the training delivery for the Oncology BU, and leverages cross-functional partnership to ensure seamless delivery of evolved and enhanced training programs which leverage Customer Engagement Training constructs for training design. This role has the overall responsibility for ensuring product training for the Oncology BU to meet product launches, dynamic training interventions and strategic brand efforts needed for POAs, critical brand imperatives and business grounded needs related to product knowledge and selling impact. The role works across and as a member of a multi-stakeholder group and manages a team of professionals to deliver trainings across therapeutic areas under the Oncology BU that support the organization's strategy, values, and goals, providing and connecting across role and topic trainers to ensure a coordinated training approach for a best-in-class customer facing approach and results. This role will be responsible to understand and will be held accountable to core measures of success for training execution and impact to the business and brands.
ROLE RESPONSIBILITIES
Lead and develop direct reports to be a strategic partner to the brands and business as representatives for their assigned brand(s) and TA grouping of products.
Lead and develop direct reports for optimal skills needed to deliver and evolve best-in-class training, utilizing train-the-trainer constructs within the team.
Work with other US Customer Engagement Product Training Development & Delivery Leads to support the US Customer Engagement Product Training Lead to build and evolve training approaches.
Develop and align with key stakeholders for training strategy, content and approaches that deliver optimal and timely training and information for products, across lifecycles and dynamic training needs.
Work with key stakeholders within the Oncology BU and the Innovative Program and Design Director to identify training gaps and emerging needs that require additional or evolved trainings and prioritize needs, such as US product launches, inline product promotions, operating plan priorities for brands and POA training efforts related to brand Customer Engagement Training areas of ownership and partnership, with other US Customer Engagement Product Training Development & Delivery Leads and the Customer Engagement Training leadership team.
Conduct regular reviews with key business stakeholders and the Innovative Program and Design Director within the Oncology BU to ensure the product trainings meet business requirements.
Oversee the refinement of learning journey and training curriculum to address brand needs within the Oncology BU.
Oversee the development and execution of brand training programs in accordance with the Oncology BU business strategies, selling and coaching model constructs, and pre-determined impact and outcome metrics.
Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions, and sustainability programs related to product training.
Collaborate with other members of the Customer Engagement Training team to leverage the integrated training model and product focus of the delivery trainers to ensure high impact, customer centric content that supports CFC best in class results, ensuring the uniform delivery of learning across roles and topics, for both core curriculum and dynamic brand needs within the Oncology BU.
Ensure internal clients have access to high quality advice and guidance to support in delivering business strategy and plans.
Familiarize with and act as an expert for the current selling framework, market and customer content, disease states and treatments across the current and future product portfolio within the Oncology BU.
Lead the team to deliver training to support sales and CFCs teams in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience aligned to brand goals and messaging.
BASIC QUALIFICATIONS
Bachelor's degree required
15+ years of training, leadership development, coaching, sales, marketing related experiences or combination of experiences
Deep experience and knowledge of commercial training and leadership development, including delivery of blended and distance learning curricula and content
Experience in evaluating Learning programs and materials to ensure client and learner needs are met
Experience with instructional design
Understanding of the bio pharma industry and the ability to translate business needs into training strategy
Demonstrated ability as a strategic partner to business leaders
Deep knowledge of a broad range of oncology products, relevant diseases, and competitive clinical knowledge
Previous experience leading people and matrixed organizations within commercial (i.e. sales, account management, marketing etc.) including developing people to meet goals, providing constructive feedback, and employee motivation.
Executive presence and ability to influence senior stakeholders internally and externally
Strong interpersonal skills with a track record of building partnership, interacting with stakeholders at varying levels, and working collaboratively across functions to meet share objectives
Outstanding presentation, facilitation and writing skills
Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Strong record of coaching teams to achieve personal and organizational goals
Project Management experience and organizational abilities to simultaneously manage multiple complex projects
Demonstrated creativity skills, with a track record of creating innovative ideas, develop new and better ways of working
Ability to make sense of complex information to make sound judgment and decision making with minimal direction
A track record of holding self and others accountable to meet commitments
Experience leading a diverse team to achieve common goals, leveraging diverse perspectives.
Ability to understand the business environment and objectives and develop solutions accordingly
Demonstrated ability to drive significant culture and process change
Familiarity with Pfizer systems and the use of technology in training
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PREFERRED QUALIFICATIONS
Significant depth of oncology marketplace or clinical experience
Business Unit Sales, Marketing or other Commercial experience
OTHER JOB DETAILS:
Work Location Assignment: Hybrid; 2-3 days onsite/week NYHQ, Tampa, FL, Lake Forest, IL or Collegeville, PA
Last Day to Apply: June 12, 2025
Eligible for employee referral bonus
The annual base salary for this position ranges from $182,000.00 to $303,300.00.* In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
The annual base salary for this position in Tampa, FL ranges from $163,800.00 to $273,000.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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