Description
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Workforce Staffing
The WFS vNHE Call Center team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon. WFS vNHE Call Center associates are the key experts in getting candidates to their first day with Amazon, they providing applicant support, reviewing work authorization documentation, taking badge photos, administering drug screening and other workstream support. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.
You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems as needed. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.
Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 4.30am PST to 6pm PST and adjust during Daylights Savings.
Key job responsibilities
Take ownership of candidate contacts ensuring that each contact processed with a high degree of urgency and satisfaction
Interacting with candidates over video call
Communicate effectively in both verbal/written form
Participation in the continuous improvement of the overall hiring process
Manage and own daily tasks from start to finish
Perform administrative tasks as necessary
Additional tasks as needed per business needs
Basic Qualifications
BASIC QUALIFICATIONS
High school or equivalent diploma
6+ months experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.
Proficient with Microsoft Office and the ability to learn multiple other platforms
Preferred Qualifications
Associate's degree or equivalent work experience.
Experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.
Intermediate Microsoft Word and Excel skills with the ability to create pivot tables, v-lookup and mail merge a plus.
Experience with auditing written reports and analyzing data.
Experience with Applicant Tracking Systems or other tracking and reporting systems.
Problem solver, able to troubleshoot issues and drive them to completion.
Excellent verbal and written communication.
Excellent customer service skills with an emphasis on tact and confidentiality.
Willingness to present to large groups.
Organizational skills with attention to detail, ability to prioritize and work in an environment with competing demands.
Roll-up-your-sleeves attitude with a sense of urgency, and a friendly, diplomatic demeanor.
Bi-lingual skills are a plus.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.