The VP / Custody Service Sr. Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Preferred Custody Services is a product within the Banking and Custody unit of Citi Private Bank's North America region, and is part of the larger Wealth Group division of Citigroup. The group is client facing and is comprised of two main businesses including traditional custody/safekeeping services and escrow agent services which involves custody of assets held in escrow. The client base for this business includes Ultra High Net Worth Individuals and Families, nationally recognized Law Firms and their Partners, and Institutional Entities such as RIA's, Hedge Funds and Private Equity firms that primarily seek custody services related to investment portfolios.
Responsibilities:
The role holder will be required to apply in-depth knowledge of custody services, contributing to the development of new techniques and the improvement of processes and work-flow. The candidate will be required to integrate subject matter and industry expertise, as well as evaluating moderately complex and variable issues with substantial potential impact, and application of problem solving skills in the development of solutions.
Working closely with all members of the Custody Team, assist with the daily administration and servicing of the Custody Product to Private Bank clients nationwide.
Act as a source of technical expertise within the team, keeping abreast of developments and offering support and guidance
Support team members and team leader with handling all custody related aspects of CPB relationship, provide support and guidance to junior members of the team
Deal with complex issues and challenges as they arise
Ability to work well with other CPB product partners in meeting client expectations
Resolve client inquiries and issues on a timely basis and as accurately as possible, provide solutions to escalations
Direct contact with clients and their attorneys, accountants, third party vendors, representatives, pertaining to requisition payments, call back, etc.
Interaction with Private Bankers, Banker Associates, Service Officers, and other internal constituents as necessary
Ensure compliance with all legal and regulatory policies and requirements of the Private Bank
Resolve client inquiries and issues on a timely basis and as accurately as possible through effective and efficient use of Private Bank resource
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6 + years of experience, with 2+ years in Global Custody
Ability to work in a high-volume and fast-paced environment
Excellent verbal & written communication skills
Problem solving, project management, analytical skills
Experience of guiding / supporting junior team members
MS Office experience
Education:
Bachelor's/University degree, Master's degree preferred
Job Family Group:
Private Client Product Services
Job Family:
Custody Escrow Sales Services
Time Type:
Full time
Primary Location:
New York New York United States
Primary Location Full Time Salary Range:
$157,040.00 - $235,560.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
May 30, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.