At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
Verint's Vice President, Engineering leads the Engineering team for a designated product suite(s). Reporting to our Global VP Engineering, this Vice President develops the product development roadmap and oversees the execution of the roadmap(s) for all components of their assigned product suite(s). The critical leadership role also leads their organization through fast-paced, global change in a manner that maximizes talent capability and engagement.
Principal Duties and Essential Responsibilities:
Manage overall software development process including architecture, design, implementation, testing, and packaging for both on-premise and SaaS offerings.
Championing the Voice IVA / IVR with internal and external stakeholders, driving adoption and revenue.
Ensure our customers have an exceptional customer experience and quickly achieve their ROI.
Deliver high quality enterprise-grade solutions under aggressive timelines and within budget.
Lead a geographically diverse product engineering team.
Drive processes, infrastructure, and a culture that ensures effective execution.
Provide a clear vision and roadmap for the engineering organization that not only enables Verint to meet market demands but also ensures the development of products that are flexible, scalable, and maintainable.
Participate as a key member of the R&D leadership team. Work in collaboration with other leaders to develop plans to ensure business and development goals are met.
Drive innovation and continuous improvement.
Contribute to and participate in M&A strategy as well as execution. Drive acquisition integration, including integrating related products, platforms and technologies.
Minimum Requirements:
Bachelor's degree in Computer Science or related field
10 years of progressive management and leadership experience coupled with 15 years overall engineering experience in a large organization
Experience with agile development methodologies in a "You Build It / You Run It" environment
Experience with Conversational AI; techniques and patterns of IVA / IVR based products
Experience with Kubernetes, OpenShift, Kafka, REDIS, DB technologies
Experience with AI and LLM
Experience with ASR and Voice technology
Experience with telecom
Strong leadership, project management, time management, and problem-solving skills
Exceptional communication skills coupled with business acumen
Experience and familiarity with the major software development technologies
Experience scaling software solutions to support large-scale enterprise solution deployments
Experience managing a distributed team of developers
Experience with scoping large engineering projects and delivering projects on time and within scope; experience with trading off a variety of key projects competing for a limited set of engineering resources
Ability to communicate with non-engineering members of the management team, translating business requirements into engineering projects with specific requirements & scope, resources and project timing
Ability to influence executive leadership and across a matrixed organization
Track record of hiring, developing and retaining strong teams
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
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Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\