Job Description
Citi's Treasury and Trade Solutions (TTS) provides a wide range of financial solutions.
The Onboarding team integrates clients onto these TTS services.
The Onboarding Transformation team streamlines the client onboarding process, focusing on speed, digitalization, simplicity, and innovation.
The Transformation Program Lead manages onboarding readiness for new product launches and enhancements.
This role also leads onboarding process improvements and maintains relevant materials.
Collaboration with Product, Onboarding operations, service teams, and senior stakeholders is crucial for success.
Key Responsibilities:
Responsible for transformation of the processes and capabilities to instil global standard for consistent client experience and optimal business process
Facilitate meetings with partners to understand change pipelines and liaise with technology to analyse and proactively seek process
improvements through automation.
Evaluate new product launch and enhancement initiatives ensuring alignment with organization automation and control strategy.
Assess onboarding and operational risks, demonstrating consideration for the firm's reputation and safeguarding clients and assets,
driving compliance with applicable laws, rules, regulations and adhering to policy.
Create and maintain Onboarding materials with relevant stakeholders driving defined design principles and best practices.
Adoption management - drive awareness to Onboarding teams globally and define KPIs defining success.
Project / Program Governance / Risk Reporting & Remediation Oversight, partnering with Product & Tech stakeholders.
Partner with senior business leaders and a widely distributed global community to define and implement solutions
Define and drive training for new product launches and enhancements.
Knowledge & Experience:
Knowledge of Payments and Receivable products and overall understanding of customer's banking needs.
Proven track record delivering complex technology, change management & process re-engineering programs and business analysis
Project or Program Management skills
Ability to leverage organizational network to deliver material results.
Excellent interpersonal & communication skills.
Strong partnership orientation - proven ability to overcome challenges with partners
collaboratively & hold partners/colleagues to account for accurate delivery.
Flexibility - ability to manage a large & varying workload (i.e., volume, complexity & composition)
Strong Risk and Control awareness and analytical approach
Results orientation, strong execution skills
Attention to detail & diligence
Highly energetic & positive with a proven ability to work independently (self-starter).
Qualifications
6+ years' experience in related field
Bachelors/University degree
Project Management Certification (PMI)- Desired
Process Re-engineering (Lean Six Sigma)- Desired
Proficient in Spanish- Desired
Job Family Group:
Project and Program Management
Job Family:
Project Management
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Jun 16, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.