The VP, Regional Program Manager is responsible for developing and managing strategic relationships, enhancing credit awareness, executing credit initiatives, gathering and communicating market intelligence, and collaborating with Costco's Regional Marketing Managers and Citi's Director of Partner Engagement to drive strategies that increase credit applications and credit penetration within the assigned region.
Responsibilities:
Serve as the primary Citi contact and relationship manager for Costco's Regional Leadership team and warehouse employees
Develop the strategy and execution plan for driving warehouse new account acquisitions and compliance within the region in conjunction with Costco's Regional Marketing Manager and Citi's Director of Partner Engagement
Leverage data to assess the performance of warehouses in the region to determine where to focus training and engagement efforts
Train warehouse employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions
Collaborate with warehouse and regional leadership on strategies to improve regional/warehouse application performance
Support the success of credit tabling events and warehouse grand openings through training and optimization strategies
Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers
Ensure warehouse compliance with credit card collateral, applications, Terms & Conditions (Ts & Cs) and procedures
Professionally manage and respond to warehouse/cardmember escalations to ensure that issues get addressed in a timely manner
Support team success through best practice sharing, tool creation/management, reporting, and information sharing
Understand unique characteristics of Partner and industry, as well as competitive environment
Work out of a home office
Travel within the Southest region warehouses is required (role is ~ 85% travel)
Overnight travel and weekend support will be required
Qualifications:
Bachelor's degree in business or marketing and/or 6-10 years credit or sales-related industry experience required
Prior big-box retail management experience preferred
Must have high energy and be self-motivated
Able to work independently with minimal supervision
Capacity to multi-task and respond to a variety of situations
Strong communication and organizational ability
Excellent large group presentation skills
Demonstrated aptitude for creative problem solving
Strong financial analysis/analytical skills
Relationship building skills and flexible style
Valid driver's license
Ability to work in a remote office environment
Job Family Group:
Consumer Sales
Job Family:
Field Sales
Time Type:
Full time
Primary Location:
Telecommuter Georgia United States
Primary Location Full Time Salary Range:
$117,440.00 - $176,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Jun 05, 2025
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