Job Description

Oracle's Customer Experience (CX) Outbound Product Management team seeks a strong leader to assume leadership for its Unified Marketing & Sales Suite. This leadership position holds responsibility for facilitating a 20-25% growth in the $250MM product line’s strategic revenue over the subsequent two fiscal years.

This Director-level role will manage a team of product managers and marketers to accomplish the following business outcomes utilizing – and helping improve – Oracle CX products:

1. Increase the volume of qualified opportunities in our two primary markets, North America and EMEA, by 25% over the current level of 25% through the following:

Growth Strategy Definition: Use Oracle Unity to develop product line growth strategies to achieve product line growth benchmarks for the fiscal year (e.g. yearly Sales Plays and engineered campaigns) informed by in-depth analysis of the Oracle Apps install base.
Targeting and Qualification: Use Oracle Unity to help develop clear "good fit" qualification criteria for the product line that will guide positioning. Develop targeted content and campaigns using Oracle Guided Campaigns and Sales Orchestration for the global sales team to activate target markets and customers.
Whitespace and Install Base Analysis: Conduct ongoing analysis of whitespace of the customer install base utilizing Unity CDP to monitor success and identify trends within strategic growth areas.
Performance Tracking and Improvement: Ensure effective tracking and continuous improvement of business objectives through regular analysis of product line performance (e.g. sales pipeline, time-to-close), user interactions, and competitive intelligence to inform strategic decisions.

Accelerate opportunity win rates by 20% over FY25 benchmark by increasing sales productivity & effectiveness for product line with clear product value articulation:

Field Enablement: Increase product content utilization 50% each quarter in FY26 (track views, shares, downloads of content utilized in Sales Orchestration, SharePoint and Seismic).
Campaign Content and Execution: Understand and continually optimize opportunity lifecycle progression for the product line sales plays and develop content mapped to the Sales Orchestration processes that align best to the product line’s growth objectives.
Customer references: Develop a steady pipeline of customer references for Products and References, representative of the ideal customer profiles for the product line and manage approvals for external use in engineered campaigns.
Competitive intelligence: Conduct 1 quarterly deep dive per product line into 1 key competitor, analyzing their roadmap and GTM; feed insights back into field to help progress opportunity win rates.

3. Shape market perception to boost opportunity win rates through strategic content and thought leadership:

Yearly Statement of Direction: Lead the development of the product line’s yearly Statement of Direction.
Market Thought Leadership: Conceptualize and deliver compelling OCW keynotes and sessions, including presentations and demonstrations, to establish market thought leadership.
Compelling Website Content: Write clear, compelling web copy in the new Apex Website Builder that supports product value articulation. Measure the quality of the content on defined engagement criteria (e.g. clicks, views).
Analyst and Media Strategy: Lead the development of the product line’s 12-month Analyst and Media strategy and earn leadership position in most influential evaluations

4. Boost opportunity win rates through proactive engagement and expert guidance in customer and deal Interactions:

Subject Matter Expertise and Advisory: Serve as a highly sought-after subject matter expert and trusted advisor for customers, sales, marketing, and partners.
Strategic Deal Engagement: Actively engage with the top 5 global deals on a quarterly basis, providing strategic guidance and support.
Market and Customer Acumen: Maintain a deep understanding of customer needs, industry trends, and the competitive landscape within the CX/CRM domain, particularly in areas closely integrated with back-office functions (e.g., CPQ, Subscriptions, Commerce).

Responsibilities

Critical competencies for the role include:

Examples of how the Director of this product line will operate to fulfill job responsibilities.

High standards: Expects personal performance and team performance to be nothing but the best.
Efficiency: Focus the team on critical details to maximize output and minimize wasted effort on strategic initiatives.
Flexibility / adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Strategic Communication: Effectively communicate the product vision, strategy, and value proposition to internal and external stakeholders, including executive leadership.
Stakeholder Relationship Management: Build and maintain strong relationships across product development, sales, support, marketing, and alliances.
Growth Mindset Cultivation: Foster a growth mindset within the team and the broader CX product management and marketing organization.
Persuasion and Advocacy: Demonstrate exceptional persuasion skills to advocate for new market opportunities and product initiatives.

Experience Requirements:

5+ years of progressively responsible experience in product strategy, product marketing, or product management, preferably within a software or technology environment.
Demonstrates curiosity, self-motivation, and a collaborative approach with an interest in entrepreneurial thinking.
Familiarity with the CX/CRM domain and an understanding of how different business functions integrate (e.g., sales, marketing, customer service). Exposure to areas like CPQ, Subscriptions, or Commerce is a plus.
Ability to articulate product and solution benefits in terms of how they can help customers and impact their business.
Strong communication skills (written, oral, and presentation), with the potential to develop and deliver engaging content.
Developing leadership and team collaboration skills.
Awareness of industry trends and a desire to learn about relevant verticals such as telecommunications, high-tech manufacturing, financial services, or distribution.
Bachelor's degree in Business, Marketing, Computer Science, or a related field; or equivalent hands-on experience in related disciplines.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $139,200 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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