Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in independence, ethics and business conduct at PwC facilitates adherence to ethical standards and promote a culture of integrity within the organisation. Working in this area, you will be responsible for developing and implementing policies and procedures to facilitate compliance with legal and regulatory requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC (a wholly owned subsidiary of PwC IT Services Limited) provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.

Introduction

PwC IT Services Limited (ITSCo) was created to provide shared technology services to PwC firms in a secure, legally compliant, efficient, and transparent manner. ITSCo is a separate legal entity owned and sponsored by a number of Strategy Council firms on behalf of the network with a head office in the UK, and subsidiaries and legal branches in the countries where it has operations (US, Singapore, Canada, Germany, Czech Republic, and Romania). ITSCo:

Operates PwCs Global Hosting Service;
Manages and supports many of PwCs global applications; and
Manages and operates the PwC Network Information Security (NIS) Operations Centre.

ITSCo solutions are used by most PwC firms, whether they be infrastructure, back office, or front office solutions and hosted on premise or in the cloud.

ITSCo provides you with an opportunity to be at the centre of the network's leading-edge technology strategy. Being a key part of the compliance function is a key role supporting the strategy. Being part of a global team, you will get the opportunity to work at a global level with multi-functional, multi-disciplinary teams from around the PwC network.

The ITSCo Compliance & Independence Operations Senior Manager supports the Compliance Officer & CISO with compliance, risk management projects, and ITSCo processes. They work with stakeholders to ensure compliance, assist with documentation and regular reporting, and update leadership on status. The role requires flexibility due to evolving requirements.

Key responsibilities include overseeing compliance and independence operations, focusing on adherence to PwC Network Risk Management standards across the entity, but with a particular focus on US subsidiary compliance.

Key Responsibilities:

US Subsidiary Compliance (including Independence compliance)

Lead day-to-day management of core independence processes essential to operational activities.
Support onboarding for US-based employees, including compliance confirmations and training.
Manage assessments and consultations with key stakeholders, providing guidance on independence and compliance policy matters.
Offer expert advice by interpreting compliance and independence policies in the context of specific queries and jurisdictional considerations.
Maintain an accurate entity portfolio in Checkpoint for the US pension scheme and other financial interests
Oversee the annual compliance confirmation and training process, including resolution of disclosures.
Support the handling of ethics cases and contribute to ad-hoc independence-related projects.

Group Networks Standards & Entity Compliance

Support the Compliance Officer in ensuringITSCos adherence to all applicable network standards, including internal audit, sanctions, ethics and business conduct, independence, anti-bribery, and brand compliance.
Monitor and support key stakeholders in delivering against standard requirements.
Proactively manage obligations owned by the ITSCo compliance team, including policy development, risk assessments, training, communications, and audit activities.
Assist the Compliance Officer in fulfilling the responsibilities of broader compliance function within ITSCo.

Risk Governance & Oversight

Manage the ITSCo Risk Committee, ensuring effective governance and oversight.
Maintain annual action and audit plans aligned with PwC Network Risk Management standards.
Ensure policies and guidance materials are regularly reviewed and updated.
Track and assess key compliance metrics and contribute to risk assessment processes.
Support the delivery of training and awareness initiatives across the organisation.

Minimum Years of Experience

6 year(s) of progressive roles performing compliance, risk and/or information security roles.

Degree Preferred

Bachelor Degree

Preferred Fields of Study

Information Technology, Computer Systems Analysis, Management Information Systems, compliance, risk management.

Certification(s) Preferred

Compliance qualifications

Project Management Professional (PMP) or other relevant professional qualification.

Risk management qualifications

Preferred Skills

Demonstrates a high level of autonomy, taking initiative to drive work forward independently while adapting confidently to shifting priorities and evolving contexts.
Demonstrating knowledge of task-planning and resource allocation; time management, finance and quality management; teamwork dynamics and effectiveness; analytics and metrics monitoring and reporting; and documentation and recordkeeping;
Demonstrates prior success of navigating ambiguity and evolving requirements, especially as compliance standards continue to shift.
Intellectual capacity to make good judgments with strong analytical skills and attention to detail
Demonstrates strong abilities, and/or a proven record of success, preferably for a global network of professional services firms
Applying creative conflict resolution and negotiation skills within a context of political sensitivity and conflicting interests;
Advising and/or assisting teams in a fast-paced, high-pressure environment with the ability to prioritise and complete tasks according to project needs;
Working both as a collaborative member of a high-performing team and working independently and proactively;
Developing strategy; as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of internal staff and management;
Contributing to a positive working environment by building solid relationships with team members from many different disciplines with varying degrees of technical experience, proactively seeking clarification and feedback, and keeping leadership informed of progress and issues;
Utilising interpersonal skills by collaborating effectively; communicating clearly, concisely and tactfully with senior management, clients, peers, and staff;
Applying problem-solving and business analysis, including exhibiting flexibility to manage through unanticipated issues, ad hoc requests, and exercising professional skepticism and judgement;
Anticipating and negotiating consensuses amongst diverse groups while creating a positive impact in the activities of others not in own reporting structure;
Creating and producing presentation slides; practice methodologies and tools; policies and procedures; and/or other standard business communications;
Driving report creation, consolidation, and analysis, by utilising Microsoft Office tools, including Copilot, Word, PowerPoint, and Excel, to create deliverables;
Implementing or operating with compliance standards
Understanding legal and regulatory requirements and business drivers, and how to integrate these into the operating model;
Designing, evaluating and documenting process improvements;
Ability to solve problems and manage own workload.

Experience and knowledge

Experience of designing and implementing and managing operational processes
Knowledge of PwC Independence rules
Knowledge of data protection (eg GDPR)
Appreciation for wider business risks facing PwC
Strong risk management skills
Collaborating in a team environment.
Strong communication skills, both written and verbal.
Degree education preferred.
Strong analytical and problem-solving skills.
Goal oriented - maintain focus on agreed objectives and deliverables.
Operate with a global mind-set, demonstrating commercial acumen and an understanding of the Networks business priorities

This is a U.S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will need, now or in the future, PwC IT Services (US) LLC sponsorship through the H-1B lottery.

The salary range for this position is: $111,500- $213,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Additionally, individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Practices, Active Listening, Analytical Thinking, Budget Monitoring, Business Ethics, Business Expansion, Coaching and Feedback, Code of Ethics, Communication, Compliance and Standards, Compliance Awareness, Compliance Oversight, Compliance Program Implementation, Compliance Review, Compliance Risk Assessment, Compliance Training, Corporate Compliance Programs, Creativity, Developing Policies and Guidelines, Embracing Change, Emotional Regulation, Empathy, Ethical Standards {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

All qualified applicants will receive consideration for employment at PwC IT Services (US) LLC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC IT Services (US) LLC is proud to be an equal opportunity employer.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our employees and their families. Our benefits include medical, dental and vision coverage, health savings accounts; mental health support, family and caregiver support, a robust time off policy inclusive of sick, vacation and holiday time; and a retirement savings plan with Roth features and company match.

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