Entertainment and Recreation Managers, Except Gambling

Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.

Bright Outlook

Interest Profile (RIASEC)

Key Tasks

Administer first aid in emergency situations.

Assign tasks and work hours to staff.

Calculate and record department expenses and revenue.

Clean equipment and areas of amusement park, cruise ship, or other recreational facility.

Explain rules and regulations of facilities and entertainment attractions to customers.

Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.

Interview and hire associates to fill staff vacancies.

Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.

Plan programs of events or schedules of activities.

Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.

Resolve customer complaints regarding worker performance or services rendered.

Store and retrieve equipment, such as vehicles, radios, and ride components.

Talk to coworkers using electronic devices, such as computers and radios.

Talk to customers to convey information about events or activities.

Train workers in company procedures or policy.

Write and present strategies for recreational facility programming using customer or employee data.

Write budgets to plan recreational activities or programs.

Technology Skills

Enterprise resource planning ERP software

Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
SAP software

Cloud-based data access and sharing software

Dropbox
Google Drive
Microsoft SharePoint
Slack

Operating system software

Apple macOS
Hewlett-Packard HP OpenVMS
Linux
Microsoft Windows

Project management software

Atlassian Confluence
Microsoft Project
Microsoft Teams
Oracle Primavera Enterprise Project Portfolio Management

Electronic mail software

IBM Notes
Microsoft Exchange
Microsoft Outlook

Video conferencing software

Cisco Webex
Google Meet
LogMeIn GoToMeeting

Video creation and editing software

Flipgrid
Loom
YouTube

Word processing software

Evernote
Google Docs
Microsoft Word

Business intelligence and data analysis software

IBM Cognos Impromptu
Oracle Business Intelligence Enterprise Edition
Qlik Tech QlikView

Sales and marketing software

Google Ads
HubSpot software
Marketo Marketing Automation

Presentation software

Apple Keynote
Google Slides
Microsoft PowerPoint

Data base user interface and query software

Airtable
Microsoft Access
Oracle Database

Web page creation and editing software

Facebook
LinkedIn
Social media sites

Development environment software

Microsoft Visual Basic
Microsoft Visual Basic for Applications VBA

Instant messaging software

Blink
GroupMe

Human resources software

ADP Workforce Now
Oracle Taleo

Analytical or scientific software

IBM SPSS Statistics
SAS

Spreadsheet software

Microsoft Excel

Accounting software

Intuit QuickBooks

Document management software

Adobe Acrobat

Computer based training software

Blackboard software

Desktop communications software

Customer relationship management CRM software

Salesforce software

Network conferencing software

LogMeIn GoToWebinar

Office suite software

Microsoft Office software

Data base reporting software

SAP Crystal Reports

Process mapping and design software

Microsoft Visio

Detailed Work Activities

Explain regulations, policies, or procedures.

Provide attraction or event information to patrons.

Apply bandages, dressings, or splints.

Assign duties or work schedules to employees.

Clean equipment or supplies.

Clean facilities or sites.

Conduct eligibility or selection interviews.

Confer with personnel to coordinate business operations.

Develop organizational policies or programs.

Exchange information with colleagues.

Explain use of products or services.

Hire personnel.

Inspect condition or functioning of facilities or equipment.

Lead classes or community events.

Maintain supply or equipment inventories.

Operate vehicles or material-moving equipment.

Plan community programs or activities for the general public.

Plan conferences, programs, or special events.

Prepare financial documents, reports, or budgets.

Reconcile records of sales or other financial transactions.

Resolve customer complaints or problems.

Train service staff.

Job Zone

Job Zone Four: Considerable Preparation Needed

Most of these occupations require a four-year bachelor's degree, but some do not.

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.

SVP Range: (7.0 to < 8.0)