First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Directly supervise and coordinate activities of entertainment and recreation related workers.

Bright Outlook

Interest Profile (RIASEC)

Common Job Titles

Key Tasks

Analyze and record personnel or operational data and write related activity reports.

Apply customer feedback to service improvement efforts.

Assign work schedules, following work requirements, to ensure quality and timely delivery of service.

Collaborate with staff members to plan or develop programs of events or schedules of activities.

Direct or coordinate the activities of entertainment and recreation related workers.

Furnish customers with information on events or activities.

Inform workers about interests or special needs of specific groups.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Meet with managers or other supervisors to stay informed of changes affecting workers or operations.

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Participate in continuing education to stay abreast of industry trends and developments.

Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.

Provide staff with assistance in performing difficult or complicated duties.

Recruit and hire staff members.

Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.

Resolve customer complaints regarding worker performance or services rendered.

Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.

Take disciplinary action to address performance problems.

Train workers in proper operational procedures and functions and explain company policies.

Technology Skills

Spreadsheet software

Microsoft Excel

Presentation software

Microsoft PowerPoint

Electronic mail software

Microsoft Outlook

Office suite software

Microsoft Office software

Word processing software

Microsoft Word

Time accounting software

Timekeeping software

Internet browser software

Web browser software

Calendar and scheduling software

Work scheduling software

Inventory management software

Inventory management systems

Point of sale POS software

Tools and Equipment

Photocopiers

Photocopying equipment

Notebook computers

Laptop computers

Laser printers

Computer laser printers

Special purpose telephones

Multi-line telephone systems

Desktop computers

Personal computers

Detailed Work Activities

Evaluate employee performance.

Explain regulations, policies, or procedures.

Manage operations of artistic or entertainment departments or organizations.

Resolve customer complaints or problems.

Assign duties or work schedules to employees.

Confer with organizational members to accomplish work activities.

Develop plans for programs or services.

Inspect equipment to ensure proper functioning.

Inspect facilities.

Maintain knowledge of business operations.

Maintain professional knowledge or certifications.

Order materials, supplies, or equipment.

Organize recreational activities or events.

Perform human resources activities.

Prepare operational reports or records.

Provide attraction or event information to patrons.

Supervise service workers.

Support the professional development of others.

Train service staff.

Job Zone

Job Zone Two: Some Preparation Needed

These occupations usually require a high school diploma.

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.

SVP Range: (4.0 to < 6.0)