First-Line Supervisors of Passenger Attendants

Supervise and coordinate activities of passenger attendants.

Interest Profile (RIASEC)

Common Job Titles

Key Tasks

Analyze and record personnel or operational data and write related activity reports.

Apply customer feedback to service improvement efforts.

Compute or estimate cash, payroll, transportation, or personnel requirements.

Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.

Direct or coordinate the activities of workers, such as flight or car attendants.

Enforce safety rules and regulations.

Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.

Inform workers about interests or special needs of specific groups.

Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Meet with managers or other supervisors to stay informed of changes affecting operations.

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Participate in continuing education to stay abreast of industry trends and developments.

Recommend and implement measures to improve worker motivation, work methods, or customer services.

Recruit and hire staff members.

Requisition necessary supplies, equipment, or services.

Resolve customer complaints regarding worker performance or services rendered.

Take disciplinary action to address performance problems.

Train workers in proper operational procedures and functions and explain company policies.

Technology Skills

Spreadsheet software

Microsoft Excel

Presentation software

Microsoft PowerPoint

Mobile location based services software

Accellos Real Dispatch
Commercial vehicle operations CVO software

Calendar and scheduling software

Scheduling software
Work scheduling software

Electronic mail software

Microsoft Outlook

Accounting software

General ledger software

Enterprise resource planning ERP software

SAP software

Office suite software

Microsoft Office software

Word processing software

Microsoft Word

Time accounting software

Timekeeping software

Internet browser software

Web browser software

Data base user interface and query software

Microsoft Access

Inventory management software

Inventory management systems

Point of sale POS software

Tools and Equipment

Photocopiers

Photocopying equipment

Notebook computers

Laptop computers

Laser printers

Computer laser printers

Special purpose telephones

Multi-line telephone systems

Two way radios

Desktop computers

Personal computers

Detailed Work Activities

Explain regulations, policies, or procedures.

Evaluate employee performance.

Resolve customer complaints or problems.

Determine resource needs.

Direct material handling or moving activities.

Inspect equipment to ensure proper functioning.

Inspect facilities, equipment or supplies to ensure conformance to standards.

Inspect facilities.

Maintain knowledge of business operations.

Maintain professional knowledge or certifications.

Order materials, supplies, or equipment.

Perform human resources activities.

Prepare operational reports or records.

Recommend personnel decisions or human resources activities.

Resolve issues affecting transportation operations.

Supervise service workers.

Support the professional development of others.

Train service staff.

Job Zone

Job Zone Three: Medium Preparation Needed

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.

SVP Range: (6.0 to < 7.0)