Answer telephones and direct calls to appropriate staff.
Task
Occupations performing this task
Occupations performing related activities
- Billing and Posting Clerks
- Bookkeeping, Accounting, and Auditing Clerks
- Brokerage Clerks
- Cashiers
- Court, Municipal, and License Clerks
- Executive Secretaries and Executive Administrative Assistants
- Insurance Claims and Policy Processing Clerks
- Interviewers, Except Eligibility and Loan
- Legal Secretaries and Administrative Assistants
- Library Assistants, Clerical
- Licensed Practical and Licensed Vocational Nurses
- Nursing Assistants
- Office Clerks, General
- Orderlies
- Pharmacy Aides
- Public Safety Telecommunicators
- Receptionists and Information Clerks
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Security Guards
- Switchboard Operators, Including Answering Service
- Telemarketers
- Telephone Operators
- Tellers
- Word Processors and Typists
Source: O*NET database (task_statements)
