First-Line Supervisors of Passenger Attendants
Supervise and coordinate activities of passenger attendants.
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Job outlook
Full Occupation Profile
Job Zone
Job Zone Three: Medium Preparation Needed
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, desktop publishers, electricians, agricultural technicians, barbers, court reporters and simultaneous captioners, and medical assistants.
Technology Skills
Spreadsheet software
Presentation software
Mobile location based services software
Calendar and scheduling software
Electronic mail software
Accounting software
Enterprise resource planning ERP software
Office suite software
Word processing software
Time accounting software
Internet browser software
Data base user interface and query software
Inventory management software
Point of sale POS software
Tools and Equipment
Photocopiers
Notebook computer
Laser printers
Desktop computer
Special purpose telephones
Personal computer
Two way radios
Detailed Work Activities
- Explain regulations, policies, or procedures.
- Evaluate employee performance.
- Resolve customer complaints or problems.
- Determine resource needs.
- Direct material handling or moving activities.
- Inspect equipment to ensure proper functioning.
- Inspect facilities, equipment or supplies to ensure conformance to standards.
- Inspect facilities.
- Maintain knowledge of business operations.
- Maintain professional knowledge or certifications.
- Order materials, supplies, or equipment.
- Perform human resources activities.
- Prepare operational reports or records.
- Recommend personnel decisions or human resources activities.
- Resolve issues affecting transportation operations.
- Supervise service workers.
- Support the professional development of others.
- Train service staff.
Work Styles
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
A tendency to lead, take charge, offer opinions, and provide direction at work.
A tendency to be pleasant, helpful, and willing to assist others at work.
A tendency to seek out, enjoy, and be energized by social interaction at work.
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
A tendency to cope and function effectively in stressful situations at work.
A tendency to be detail-oriented, organized, and thorough in completing work.
A tendency to be honest and ethical at work.
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
A tendency to be comfortable with ambiguity and uncertainty at work.
A tendency to be modest and humble when interacting with others at work.
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.
Reference
This page includes information from the O*NET Career Exploration Tools by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the O*NET Tools Developer License. O*NET® is a trademark of USDOL/ETA. Beesla has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.