Answer customers' questions about services and charges, or direct them to customer service centers.
Task
Occupations performing this task
Occupations performing related activities
- Bill and Account Collectors
- Billing and Posting Clerks
- Credit Authorizers, Checkers, and Clerks
- Customer Service Representatives
- Eligibility Interviewers, Government Programs
- Freight Forwarders
- Gambling Dealers
- Hotel, Motel, and Resort Desk Clerks
- Insurance Claims and Policy Processing Clerks
- Library Assistants, Clerical
- Loan Interviewers and Clerks
- Medical Secretaries and Administrative Assistants
- New Accounts Clerks
- Patient Representatives
- Postal Service Clerks
- Procurement Clerks
- Public Safety Telecommunicators
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Switchboard Operators, Including Answering Service
- Telephone Operators
Source: O*NET database (task_statements)
