Customer and Personal Service
Knowledge Area
Occupations requiring this knowledge
- First-Line Supervisors of Personal Service Workers6.44
- Public Safety Telecommunicators6.42
- Eligibility Interviewers, Government Programs6.29
- Morticians, Undertakers, and Funeral Arrangers6.26
- Claims Adjusters, Examiners, and Investigators6.25
- Health Education Specialists6.20
- First-Line Supervisors of Police and Detectives6.19
- First-Line Supervisors of Firefighting and Prevention Workers6.19
- First-Line Supervisors of Security Workers6.13
- Podiatrists6.02
- Transit and Railroad Police6.02
- Nurse Anesthetists6.00
- Funeral Home Managers5.98
- Credit Counselors5.96
- Fire Inspectors and Investigators5.96
- Chief Executives5.94
- Social and Community Service Managers5.94
- Mental Health Counselors5.93
- Midwives5.92
- Firefighters5.89
- Education and Childcare Administrators, Preschool and Daycare5.88
- Critical Care Nurses5.88
- Audiologists5.86
- Police and Sheriff's Patrol Officers5.86
- Property, Real Estate, and Community Association Managers5.85
- Substance Abuse and Behavioral Disorder Counselors5.83
- Healthcare Social Workers5.81
- Naturopathic Physicians5.80
- Insurance Appraisers, Auto Damage5.78
- Public Relations Specialists5.77
- Medical Assistants5.77
- Security Guards5.77
- Marriage and Family Therapists5.76
- Veterinarians5.76
- Real Estate Sales Agents5.76
- Coroners5.74
- Emergency Management Directors5.73
- Government Property Inspectors and Investigators5.73
- Family Medicine Physicians5.73
- Residential Advisors5.73
- Interviewers, Except Eligibility and Loan5.69
- Respiratory Therapists5.67
- Customer Service Representatives5.67
- School Psychologists5.66
- Physician Assistants5.65
- Nurse Practitioners5.65
- Animal Control Workers5.65
- Parts Salespersons5.65
- Advertising Sales Agents5.65
- First-Line Supervisors of Retail Sales Workers5.63
- Computer User Support Specialists5.62
- Pediatricians, General5.62
- Aircraft Cargo Handling Supervisors5.62
- Loan Officers5.60
- Dietetic Technicians5.60
- Occupational Therapy Assistants5.60
- Physical Therapists5.59
- Diagnostic Medical Sonographers5.58
- Market Research Analysts and Marketing Specialists5.57
- Orthotists and Prosthetists5.57
- Freight Forwarders5.56
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators5.56
- Occupational Therapists5.55
- Nuclear Medicine Technologists5.55
- Purchasing Agents, Except Wholesale, Retail, and Farm Products5.53
- Security Management Specialists5.53
- Medical and Health Services Managers5.52
- Medical Equipment Preparers5.52
- Phlebotomists5.52
- Sales Engineers5.51
- Security Managers5.50
- First-Line Supervisors of Gambling Services Workers5.50
- Tax Examiners and Collectors, and Revenue Agents5.49
- Detectives and Criminal Investigators5.49
- Fundraisers5.48
- Information Technology Project Managers5.48
- Registered Nurses5.48
- Physical Medicine and Rehabilitation Physicians5.48
- Fish and Game Wardens5.48
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products5.48
- Dispatchers, Except Police, Fire, and Ambulance5.48
- Bus Drivers, Transit and Intercity5.47
- Switchboard Operators, Including Answering Service5.46
- Telephone Operators5.46
- Hearing Aid Specialists5.45
- Librarians and Media Collections Specialists5.44
- Nurse Midwives5.44
- Chiropractors5.43
- Dentists, General5.43
- Advanced Practice Psychiatric Nurses5.43
- Dermatologists5.43
- Aviation Inspectors5.43
- Flight Attendants5.42
- New Accounts Clerks5.41
- Social and Human Service Assistants5.40
- Interior Designers5.40
- Advertising and Promotions Managers5.39
- Personal Financial Advisors5.38
- Music Therapists5.38
- Patient Representatives5.38
- Reservation and Transportation Ticket Agents and Travel Clerks5.38
- Community Health Workers5.37
- Financial Managers5.36
- Real Estate Brokers5.35
- Opticians, Dispensing5.33
- Athletic Trainers5.33
- Park Naturalists5.32
- Computer Science Teachers, Postsecondary5.32
- Fundraising Managers5.30
- Radiation Therapists5.30
- Skincare Specialists5.30
- Order Clerks5.30
- Management Analysts5.29
- Acupuncturists5.29
- Brownfield Redevelopment Specialists and Site Managers5.27
- Massage Therapists5.27
- Recreational Therapists5.26
- Allergists and Immunologists5.26
- Logisticians5.25
- Clergy5.25
- Sales Managers5.24
- Physical Therapist Assistants5.24
- Court, Municipal, and License Clerks5.24
- Motorboat Operators5.23
- Transportation, Storage, and Distribution Managers5.22
- Spa Managers5.22
- Compliance Managers5.22
- Forest Fire Inspectors and Prevention Specialists5.22
- Shuttle Drivers and Chauffeurs5.22
- Architectural and Engineering Managers5.21
- Rehabilitation Counselors5.21
- Child, Family, and School Social Workers5.21
- Acute Care Nurses5.21
- Emergency Medicine Physicians5.21
- Ophthalmic Medical Technologists5.20
- Recycling Coordinators5.20
- Art Therapists5.19
- Solar Thermal Installers and Technicians5.19
- Bill and Account Collectors5.18
- Administrative Services Managers5.17
- Ophthalmologists, Except Pediatric5.17
- Insurance Claims and Policy Processing Clerks5.17
- Education Administrators, Postsecondary5.16
- File Clerks5.15
- Compensation and Benefits Managers5.14
- Photographers5.14
- Optometrists5.14
- Meeting, Convention, and Event Planners5.11
- Neurodiagnostic Technologists5.10
- Construction and Building Inspectors5.08
- Physical Therapist Aides5.07
- Dental Assistants5.07
- First-Line Supervisors of Non-Retail Sales Workers5.06
- Facilities Managers5.05
- Purchasing Managers5.05
- Supply Chain Managers5.05
- Foresters5.05
- Tutors5.05
- Pharmacists5.05
- Exercise Physiologists5.05
- Fire-Prevention and Protection Engineers5.04
- Occupational Health and Safety Specialists5.04
- Genetic Counselors5.04
- Oral and Maxillofacial Surgeons5.03
- Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education5.02
- Speech-Language Pathologists5.02
- Obstetricians and Gynecologists5.02
- Animal Breeders5.02
- Health and Safety Engineers, Except Mining Safety Engineers and Inspectors5.01
- Lawyers5.01
- Lodging Managers5.00
- Nursing Instructors and Teachers, Postsecondary5.00
- Farm and Home Management Educators5.00
- Clinical Nurse Specialists5.00
- Cardiovascular Technologists and Technicians5.00
- Prosthodontists4.99
- Air Traffic Controllers4.99
- Equal Opportunity Representatives and Officers4.98
- Funeral Attendants4.98
- Baggage Porters and Bellhops4.97
- Gambling Cage Workers4.97
- Clinical Neuropsychologists4.96
- Pharmacy Technicians4.96
- Automotive and Watercraft Service Attendants4.96
- Human Resources Managers4.95
- Radiologists4.95
- Radiologic Technologists and Technicians4.95
- Bartenders4.95
- Orthodontists4.93
- First-Line Supervisors of Office and Administrative Support Workers4.93
- Zoologists and Wildlife Biologists4.92
- Psychiatrists4.92
- Mental Health and Substance Abuse Social Workers4.91
- Criminal Justice and Law Enforcement Teachers, Postsecondary4.91
- Human Resources Assistants, Except Payroll and Timekeeping4.90
- Radio, Cellular, and Tower Equipment Installers and Repairers4.90
- Surgical Technologists4.89
- Tour Guides and Escorts4.89
- Food Service Managers4.88
- Urban and Regional Planners4.88
- Urologists4.88
- Insurance Sales Agents4.88
- Dietitians and Nutritionists4.87
- Securities, Commodities, and Financial Services Sales Agents4.87
- Compensation, Benefits, and Job Analysis Specialists4.86
- Marketing Managers4.85
- Clinical Research Coordinators4.85
- Travel Guides4.85
- Heating, Air Conditioning, and Refrigeration Mechanics and Installers4.85
- Neuropsychologists4.84
- Educational, Guidance, and Career Counselors and Advisors4.84
- Solar Sales Representatives and Assessors4.84
- Gambling Managers4.83
- Training and Development Specialists4.83
- Precision Agriculture Technicians4.83
- Credit Authorizers, Checkers, and Clerks4.83
- Entertainment and Recreation Managers, Except Gambling4.82
- Orthoptists4.82
- Customs and Border Protection Officers4.82
- Fitness and Wellness Coordinators4.81
- Architects, Except Landscape and Naval4.81
- Compliance Officers4.80
- Online Merchants4.80
- Fraud Examiners, Investigators and Analysts4.80
- Postmasters and Mail Superintendents4.79
- Library Science Teachers, Postsecondary4.79
- Energy Auditors4.79
- Agricultural Sciences Teachers, Postsecondary4.78
- Private Detectives and Investigators4.77
- Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers4.77
- Secondary School Teachers, Except Special and Career/Technical Education4.76
- Travel Agents4.76
- Telecommunications Equipment Installers and Repairers, Except Line Installers4.76
- Agents and Business Managers of Artists, Performers, and Athletes4.75
- Database Administrators4.75
- Hospitalists4.75
- Surgical Assistants4.75
- Medical Secretaries and Administrative Assistants4.75
- Power Distributors and Dispatchers4.75
- Preventive Medicine Physicians4.74
- Insulation Workers, Mechanical4.74
- Jewelers and Precious Stone and Metal Workers4.74
- General Internal Medicine Physicians4.73
- Home Appliance Repairers4.73
- Computer and Information Systems Managers4.72
- Security and Fire Alarm Systems Installers4.72
- First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers4.71
- Hairdressers, Hairstylists, and Cosmetologists4.71
- Construction Managers4.70
- Anesthesiologist Assistants4.70
- Magnetic Resonance Imaging Technologists4.70
- Postal Service Mail Carriers4.70
- Tailors, Dressmakers, and Custom Sewers4.70
- Network and Computer Systems Administrators4.69
- Buyers and Purchasing Agents, Farm Products4.68
- Radio Frequency Identification Device Specialists4.68
- Directors, Religious Activities and Education4.68
- Special Education Teachers, Middle School4.68
- Insurance Underwriters4.67
- Environmental Engineers4.67
- Interpreters and Translators4.67
- Service Unit Operators, Oil and Gas4.67
- Industrial-Organizational Psychologists4.65
- Archivists4.65
- Licensed Practical and Licensed Vocational Nurses4.65
- First-Line Supervisors of Housekeeping and Janitorial Workers4.65
- Makeup Artists, Theatrical and Performance4.65
- Legal Secretaries and Administrative Assistants4.65
- General and Operations Managers4.64
- Environmental Science and Protection Technicians, Including Health4.64
- Veterinary Assistants and Laboratory Animal Caretakers4.64
- Embalmers4.64
- Ambulance Drivers and Attendants, Except Emergency Medical Technicians4.64
- Anesthesiologists4.63
- Tax Preparers4.62
- Civil Engineers4.62
- Occupational Health and Safety Technicians4.62
- Writers and Authors4.62
- Solar Energy Installation Managers4.62
- Brokerage Clerks4.61
- Adult Basic Education, Adult Secondary Education, and English as a Second Language Instructors4.60
- Exercise Trainers and Group Fitness Instructors4.60
- Quality Control Systems Managers4.59
- Environmental Restoration Planners4.59
- Production, Planning, and Expediting Clerks4.59
- Family and Consumer Sciences Teachers, Postsecondary4.58
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products4.58
- Training and Development Managers4.57
- Telecommunications Engineering Specialists4.57
- Survey Researchers4.56
- Investment Fund Managers4.55
- Computer Systems Engineers/Architects4.55
- Validation Engineers4.55
- Recreation and Fitness Studies Teachers, Postsecondary4.54
- Career/Technical Education Teachers, Postsecondary4.54
- Billing and Posting Clerks4.54
- Talent Directors4.53
- Education Administrators, Kindergarten through Secondary4.52
- Loss Prevention Managers4.52
- Energy Engineers, Except Wind and Solar4.52
- Conservation Scientists4.52
- Wholesale and Retail Buyers, Except Farm Products4.51
- Pharmacy Aides4.51
- Document Management Specialists4.50
- Social Work Teachers, Postsecondary4.50
- Low Vision Therapists, Orientation and Mobility Specialists, and Vision Rehabilitation Therapists4.50
- Chefs and Head Cooks4.50
- Procurement Clerks4.50
- Musical Instrument Repairers and Tuners4.48
- Septic Tank Servicers and Sewer Pipe Cleaners4.47
- Commercial Pilots4.47
- Business Teachers, Postsecondary4.46
- Neurologists4.45
- Concierges4.45
- Agricultural Inspectors4.45
- Chief Sustainability Officers4.44
- Medical and Clinical Laboratory Technologists4.44
- Personal Care Aides4.44
- Sustainability Specialists4.43
- Nursing Assistants4.43
- Accountants and Auditors4.42
- Special Education Teachers, Elementary School4.42
- Special Education Teachers, Secondary School4.42
- Motorboat Mechanics and Service Technicians4.42
- Locksmiths and Safe Repairers4.42
- Transportation Engineers4.41
- Ophthalmic Medical Technicians4.41
- Highway Maintenance Workers4.41
- Web Administrators4.40
- Counter and Rental Clerks4.40
- Bookkeeping, Accounting, and Auditing Clerks4.40
- Data Entry Keyers4.40
- Hotel, Motel, and Resort Desk Clerks4.38
- Word Processors and Typists4.38
- Airfield Operations Specialists4.38
- Wind Energy Engineers4.37
- Retail Loss Prevention Specialists4.37
- Loan Interviewers and Clerks4.37
- Administrative Law Judges, Adjudicators, and Hearing Officers4.36
- Athletes and Sports Competitors4.36
- Veterinary Technologists and Technicians4.36
- Cashiers4.36
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive4.36
- Elevator and Escalator Installers and Repairers4.36
- First-Line Supervisors of Mechanics, Installers, and Repairers4.36
- Medical Equipment Repairers4.36
- Customs Brokers4.35
- Computer Network Architects4.35
- Surveyors4.35
- Library Technicians4.35
- Ushers, Lobby Attendants, and Ticket Takers4.35
- Telecommunications Line Installers and Repairers4.35
- First-Line Supervisors of Construction Trades and Extraction Workers4.34
- Traffic Technicians4.33
- Transportation Inspectors4.33
- Animal Caretakers4.32
- Paralegals and Legal Assistants4.31
- Bicycle Repairers4.31
- Clinical Data Managers4.30
- Civil Engineering Technologists and Technicians4.30
- Transportation Planners4.30
- Health Specialties Teachers, Postsecondary4.30
- Medical and Clinical Laboratory Technicians4.30
- Pest Control Workers4.30
- Carpet Installers4.30
- Sociology Teachers, Postsecondary4.29
- Clinical and Counseling Psychologists4.28
- Film and Video Editors4.28
- Logistics Analysts4.27
- Animal Scientists4.27
- Coaches and Scouts4.27
- Shampooers4.27
- Tellers4.27
- Intelligence Analysts4.26
- Fishing and Hunting Workers4.26
- Wind Energy Development Managers4.25
- Landscape Architects4.25
- Health Informatics Specialists4.24
- Manufactured Building and Mobile Home Installers4.24
- Physicians, Pathologists4.23
- Animal Trainers4.23
- Audiovisual Equipment Installers and Repairers4.23
- First-Line Supervisors of Farming, Fishing, and Forestry Workers4.22
- Weatherization Installers and Technicians4.22
- Media Programming Directors4.21
- Correctional Officers and Jailers4.21
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers4.21
- Water and Wastewater Treatment Plant and System Operators4.21
- Medical Appliance Technicians4.21
- Recreation Workers4.20
- Telemarketers4.20
- Plumbers, Pipefitters, and Steamfitters4.20
- Judges, Magistrate Judges, and Magistrates4.19
- Meter Readers, Utilities4.19
- Water Resource Specialists4.18
- Fence Erectors4.17
- Orderlies4.16
- Camera and Photographic Equipment Repairers4.16
- Elementary School Teachers, Except Special Education4.15
- Mail Clerks and Mail Machine Operators, Except Postal Service4.15
- Automotive Glass Installers and Repairers4.15
- Business Continuity Planners4.14
- Information Security Analysts4.14
- Aerospace Engineering and Operations Technologists and Technicians4.14
- Non-Destructive Testing Specialists4.14
- Career/Technical Education Teachers, Secondary School4.14
- Payroll and Timekeeping Clerks4.14
- Floor Sanders and Finishers4.13
- Mechanical Door Repairers4.13
- Heavy and Tractor-Trailer Truck Drivers4.13
- Software Developers4.12
- Cooks, Private Household4.12
- Geographic Information Systems Technologists and Technicians4.11
- Psychiatric Technicians4.11
- Waiters and Waitresses4.11
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand4.11
- Environmental Compliance Inspectors4.10
- Atmospheric and Space Scientists4.10
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop4.10
- Barbers4.10
- Postal Service Clerks4.10
- Self-Enrichment Teachers4.09
- Demonstrators and Product Promoters4.09
- Helpers--Pipelayers, Plumbers, Pipefitters, and Steamfitters4.09
- Helpers--Installation, Maintenance, and Repair Workers4.09
- Forest and Conservation Workers4.07
- Paperhangers4.07
- Natural Sciences Managers4.06
- English Language and Literature Teachers, Postsecondary4.06
- Psychiatric Aides4.06
- Retail Salespersons4.06
- Subway and Streetcar Operators4.05
- Appraisers of Personal and Business Property4.04
- Appraisers and Assessors of Real Estate4.04
- Endoscopy Technicians4.04
- Biofuels Production Managers4.03
- Communications Teachers, Postsecondary4.03
- Kindergarten Teachers, Except Special Education4.03
- Electrical and Electronic Engineering Technologists and Technicians4.02
- Environmental Scientists and Specialists, Including Health4.02
- Gambling Dealers4.02
- Maids and Housekeeping Cleaners4.01
- Logistics Engineers4.00
- Water/Wastewater Engineers4.00
- Human Factors Engineers and Ergonomists4.00
- Middle School Teachers, Except Special and Career/Technical Education4.00
- Home Health Aides4.00
- Nannies4.00
- Occupational Therapy Aides3.99
- Preschool Teachers, Except Special Education3.98
- Merchandise Displayers and Window Trimmers3.98
- Electrical and Electronics Repairers, Commercial and Industrial Equipment3.98
- Forest and Conservation Technicians3.97
- Probation Officers and Correctional Treatment Specialists3.97
- Atmospheric, Earth, Marine, and Space Sciences Teachers, Postsecondary3.97
- Farmers, Ranchers, and Other Agricultural Managers3.96
- Education Teachers, Postsecondary3.96
- Sound Engineering Technicians3.96
- Solar Photovoltaic Installers3.96
- Control and Valve Installers and Repairers, Except Mechanical Door3.96
- Childcare Workers3.95
- Gambling Change Persons and Booth Cashiers3.95
- Instructional Coordinators3.94
- Transportation Security Screeners3.93
- Avionics Technicians3.93
- Computer Systems Analysts3.92
- Correspondence Clerks3.92
- Statistical Assistants3.92
- Range Managers3.91
- Soil and Plant Scientists3.90
- Remote Sensing Technicians3.90
- Psychology Teachers, Postsecondary3.90
- News Analysts, Reporters, and Journalists3.90
- Dining Room and Cafeteria Attendants and Bartender Helpers3.90
- Computer, Automated Teller, and Office Machine Repairers3.90
- Helpers--Carpenters3.89
- Industrial Engineers3.88
- Hazardous Materials Removal Workers3.88
- Explosives Workers, Ordnance Handling Experts, and Blasters3.88
- Captains, Mates, and Pilots of Water Vessels3.88
- Locker Room, Coatroom, and Dressing Room Attendants3.87
- Helpers--Electricians3.86
- Industrial Production Managers3.85
- Agricultural Engineers3.85
- Graphic Designers3.85
- Tree Trimmers and Pruners3.85
- Riggers3.85
- Marine Engineers and Naval Architects3.84
- Court Reporters and Simultaneous Captioners3.84
- Butchers and Meat Cutters3.84
- Receptionists and Information Clerks3.83
- Bailiffs3.82
- Roofers3.82
- Segmental Pavers3.82
- Watch and Clock Repairers3.82
- Engine and Other Machine Assemblers3.82
- Hydroelectric Plant Technicians3.81
- Budget Analysts3.80
- First-Line Supervisors of Correctional Officers3.79
- Computer Network Support Specialists3.78
Source: O*NET database (knowledge)